Kaiser Permanente Concepts

Hank Q4-2017 Laureen Lazarovici Fri, 02/16/2018 - 17:38
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Celebrate the 20th anniversary of the Labor Management Partnership. We are taking the high road, and there's no turning back!

Plus: Tips and tools for both rookie and veteran leaders of unit-based teams, as well as puzzles and games to mark our milestone. 

You can also visit the Q4-2017 Hank web page in the Gallery section to read the issue online or download a PDF of it. 

 

 

Giving Team Members a Voice Kellie Applen Wed, 01/24/2018 - 12:38
Region
Southern California
Keywords
food and nutrition department
Topic
Culture
Download File URL
http://content.jwplatform.com/videos/ehO3Ddnv-iq13QL4R.mp4
Request Number
VID-168_giving_team_members_voice
Running Time
2:54
Long Teaser

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Communicator (reporters)
Sherry Crosby
Editor (if known, reporters)
Non-LMP
Notes (as needed)
VID-132_Speak_Up_Change_a_Life/VID-132_Speak_Up_Change_A_Life2.jpg
Status
Released
Date of publication

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Produced by Sherry Crosby
Videography by Paul Erskine
Edited by Sherry Crosby and Kellie Applen

 

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Labor Management Partnership Celebrates 20th Year tyra.l.ferlatte Fri, 09/22/2017 - 13:49
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Keywords
20th anniversary
Jerry Brown
proclamation
Topics
Best Place to Work
LMP News
Deck
As membership hits 150,000, California's governor congratulates LMP on two decades of growth and union success
Long Teaser

California Gov. Jerry Brown congratulates LMP on its success and praises it for making the Golden State a better place to live and raise our families. 

Story body part 1

Twenty years ago this fall, Kaiser Permanente and the Coalition of Kaiser Permanente Unions formed the innovative Labor Management Partnership—a new way of working that now includes more than 150,000 managers, physicians and union-represented workers across Kaiser Permanente.

To commemorate this event, California Governor Jerry Brown has issued a proclamation congratulating Kaiser Permanente and the Coalition of Kaiser Permanente Unions for 20 years of successful partnership and collaboration.

“This model has resulted in improved patient outcomes, workplace innovations, process efficiencies, and measurable service and quality enhancements while creating a safer, healthier work environment with opportunities for health care workers to improve their skills and advance their careers,” said Governor Brown, “I commend all of the organizers and participants in this process for making the Golden State a better place to live and raise our families.”

The Labor Management Partnership is proof that labor unions aren’t just about making things better for workers, but improving outcomes for everyone. In just the first six months of 2017, partnership teams launched nearly 10,000 self-directed projects to improve Kaiser Permanente’s quality, service, and affordability. Departments with strong employee engagement report:

  • 60 percent fewer patient falls with injuries
  • 38 percent fewer workplace injuries
  • 21 percent fewer lost work days
  • 13 percent improvement in patients’ overall hospital satisfaction

California Governor Honors Our Partnership

Jerry Brown commends our Labor Management Partnership for making the state a better place to live and raise families.

(1:10) | September 29, 2017

In 2016, the partnership also helped Kaiser Permanente to keep costs down, with teams working together to save more than $48 million, on top of $35 million saved in 2015. 

More than 74 percent of Kaiser Permanente’s workforce is unionized. By contrast, 6.4 percent of private-sector workers nationwide belong to a union, according to the Bureau of Labor Statistics. Union representation is supported by a growing number of Americans, an August 2017 Gallup poll suggests. Sixty-one percent of adults surveyed say they approve of labor unions, the highest percentage since the 65 percent approval recorded in 2003.

Working together, Kaiser Permanente and the Coalition of Kaiser Permanente Unions will continue to improve health care for members and the community overall. Together we thank our workers, managers and physicians for their dedication, and appreciate Governor Brown’s recognition of their accomplishments.

 

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Non-LMP
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Status
Developing

Partnership: Just What the Doctor Ordered

Submitted by Laureen Lazarovici on Tue, 09/05/2017 - 14:54
Region
Georgia
Keywords
transgender
Topics
Culture
Role
Frontline Physicians
UBT Co-Leads
UBT Sponsors
Hank
Q4-2017
Request Number
ED-1139
Long Teaser

This physician was skeptical about unit-based teams at first. But after seeing solid results in helping patients manage hypertension and diabetes, he's a believer and advocate. 

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Photos & Artwork (reporters)
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Developing
Tracking (editors)
Story content (editors)
Headline (for informational purposes only)
Partnership: Just What the Doctor Ordered
Deck
Georgia physician becomes an LMP advocate
Byline
Otesa Miles
Story body part 1

Emile Pinera, MD, a second-generation Kaiser Permanente employee, came to the company five years ago and immediately became co-lead of an adult medicine unit-based team in the Georgia region.

“I had the clinical part down,” says Pinera, who is now lead physician for diversity and inclusion in Georgia and an adviser on the region’s transgender task force. But being a co-lead and working in a UBT were unfamiliar. “I had to implement my medical knowledge in a team, as opposed to a top-down approach where the doctor tells everyone what to do.” 

He wasn’t convinced at first—but the partnership approach and physician participation helped elevate the team’s performance, and it posted some of the region’s highest quality scores for managing diabetes and blood pressure. 

“We achieved it through hard work and collaboration,” Pinera says. “I loved working with my management and labor co-leads. We were respectfully honest about what was achievable. Working in the UBT gave us the tools to effectively communicate, track, adjust and improve.”

Pinera currently guides and supports co-leads as a UBT sponsor for three teams and is lead physician for three adult medicine offices. His enthusiasm helps his teams, the members and the Georgia region. 

“I was skeptical at first about UBTs’ relevance, but we couldn’t achieve our success with hypertension and diabetes management without each other’s help. I’m a believer,” he says. “My tip for fellow providers is to be engaged as much as possible, because it will help us achieve better outcomes and help our patients thrive.”

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2012 National Agreement

Submitted by Kristi on Wed, 06/28/2017 - 15:23
Keywords
collective bargaining
Topics
LMP Processes
Request Number
2012 National Agreement
Long Teaser

Download a pdf of the printed-book version of the 2010 National Agreement. If printed on 8.5”x11” paper, each sheet will have a two-page spread of the book. 

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Notes (as needed)
To add (link to estore item):

Order a bound copy of the contract in the eStore
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Status
Developing
Story content (editors)
Story body part 1

Our 2012 National Agreement established the conditions for creating the healthiest workforce in the industry.

One of the key innovations in the 2012 National Agreement is the Total Health Incentive Plan, a voluntary program that rewards employees for collective participation in confidential health screenings and improvements. 

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2010 National Agreement

Submitted by Kristi on Tue, 06/27/2017 - 10:56
Keywords
collective bargaining
Topics
LMP Processes
Request Number
2010 National Agreement
Long Teaser

Download a pdf of the printed-book version of the 2010 National Agreement. If printed on 8.5”x11” paper, each sheet will have a two-page spread of the book. Use this version if you need to be able to refer to the book’s page numbers.

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Non-LMP
Notes (as needed)
To add (link to estore item):

Order a bound copy of the contract in the eStore
Photos & Artwork (reporters)
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Status
Developing
Story content (editors)
Story body part 1

The 2010 agreement includes uniform performance goals and metrics for unit-based teams, an enhanced sick leave cash-out option and stable funding for workforce development trust funds.

If you print the PDF out on 8.5" x 11" paper, each sheet will have one two-page spread of the bound contract. 

 

 

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Chasing Revenue? Stay On Top of Third-Party Billings
  • Showing providers how to code for accidents and workplace injuries
  • Teaching pharmacies how to ID medications related to injuries and accidents
  • Using electronic drug information system for better cross-referencing

 What can your team do create smoother workflows? And how could your team work better with other UBTs to improve performance? 

 

scarrpm Tue, 12/20/2016 - 11:37
Regions tyra.l.ferlatte Thu, 11/10/2016 - 16:33
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Region
Colorado
Georgia
Hawaii
Mid-Atlantic States
Northern California
Northwest
Southern California
Washington
National
Keywords
regions
Topics
LMP Processes
Request Number
LMPSITE-1507
Long Teaser

Key information about each of KP's regions. 

Story body part 1

The Labor Management Partnership operates in seven of Kaiser Permanente's eight operating regions across the United States. These regions serve the needs of their respective KP members and patients, guided by a common set of partnership principles and practices. Learn more about each.

Colorado

Serves 541,000 members in 34 medical offices. Of its 256 unit-based teams, 188 (73 percent) were rated high performing as of June 2021.

Georgia

Serves 316,000 members in 29 medical offices. Of its 108 unit-based teams, 94 (87 percent) were rated high performing as of June 2021.

Hawaii

Serves 258,000 members throughout the islands, in 24 medical offices and one hospital. Of its 60 unit-based teams, 54 (90 percent) were rated high performing as of June 2021.

Mid-Atlantic States

Serves 787,000 members in Maryland, Virginia and the District of Columbia in 39 medical offices. Of its 277 unit-based teams, 213 (77 percent) were rated high performing as of June 2021.

Northern California

Serves 4.5 million members in 249 medical offices and 35 hospitals. Of its 1,347 unit-based teams, 1,006 (75 percent) were rated high performing as of June 2021.

Northwest

Serves 633,000 members in Oregon and Southwest Washington, in 59 medical and dental offices and three hospitals. Of its 407 unit-based teams, 280 (69 percent) were rated high performing as of June 2021.

Southern California

Serves 4.7 million members in 257 medical offices and 19 hospitals. Of its 1,115 unit-based teams, 789 (71 percent) were rated high performing as of June 2021.

Washington

Serves more than 688,000 members in the Puget Sound area and east to Spokane with 48 medical facilities and one hospital. The Washington region became part of Kaiser Permanente  in 2017. The region's LMP council held its first meeting in Q2-2019.

National Functions

These departments (Finance, Health Plan Administration and IT) serve KP members, patients and staff across the program. Of 81 unit-based teams, 50 (62 percent) were rated high performing as of June 2021.

Communicator (reporters)
Laureen Lazarovici
Editor (if known, reporters)
Tyra Ferlatte
Only use image in listings (editors)
not listing only
Status
Developing
Publications

Kaiser Permanente and the Partnership unions believe people take pride in their contributions, care about their jobs and each other, want to be involved in decisions about their work and want to share in the success of their efforts.  Use the information here to get connected and stay connected. And read up on how others have endorsed the value of our approach. 

tyra.l.ferlatte Wed, 11/02/2016 - 01:17
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