Laboratory

Getting Healthy Together

Region
Northwest
Keywords
Susan Heger
Phlebotomy
Rockwood Medical Center
Robbie Brock
Topic
Total Health
Request Number
VID-33_Get Healthy Together
Long Teaser

Members of the Phlebotomy unit-based team at the Rockwood Medical Offices in Oregon share how they are motivating each other to get healthy—and the impact it has had on their customer service scores.

Communicator (reporters)
Non-LMP
Video Media (reporters)
Download File URL
VID-33_GetHealthyTogether/VID-33_GetHealthyTogether_480b.zip
Running Time
2:54
Status
Released
Tracking (editors)
Date of publication

Members of the Phlebotomy unit-based team at the Rockwood Medical Offices in Oregon share how they are motivating each other to get healthy—and the impact it has had on their customer service scores.

Migrated
not migrated

Teams That Created a Culture to Get Results

Submitted by Laureen Lazarovici on Mon, 07/08/2013 - 16:15
Region
Northern California
Northwest
Tool Type
PowerPoints
Format
PPT
Running Your Team
Performance improvement
Keywords
UBT
Emergency Department
histology
eye surgery
Team culture
Topics
Culture
Patient Safety
Role
UBT Consultants & UPRs
UBT Co-Leads
UBT Sponsors
ppt_virtual UBT fair_team culture for results

Presentations from three UBTs that successfully created team cultures and achieved strong results. They were presented at a June 24, 2013 virtual UBT fair.

Laureen Lazarovici
Tool landing page copy (reporters)
Creating a UBT Culture

Format:
PPT

Size:
39 slides 

Intended audience:
UBT co-leads, sponsors, UBT consultants, improvement advisors

Best used:
This PPT features presentations from three teams on creating a UBT culture: Rancho Cordova eye surgery team, Sunnyside (Northwest) emergency department and Northwest regional laboratory. Use to learn how three teams used UBT and performance improvement tools to create a team culture and get results.

Released
Tracking (editors)
Obsolete (webmaster)
not migrated
PowerPoint: Saving Money One Needle at a Time Kellie Applen Tue, 02/07/2012 - 10:58
not migrated
PowerPoint: Saving money one needle at a time
Region
Northwest
Tool Type
PowerPoints
Format
PPT
Keywords
PDSA
Vancouver
butterfly needle
Orchards Medical Office
Topics
Affordability
Role
Frontline Workers
UBT Consultants & UPRs
Taxonomy upgrade extras
presentation

Format:
PPT

Size:
1 Slide

Intended audience:
LMP staff, UBT consultants, improvement advisers 

Best used:
This slide highlights a lab team that saved thousands by reducing use of the butterfly needle. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

ppt_orchards_lab_NW

This Powerpoint highlights a lab team that saved thousands by reducing use of the butterfly needle.

Non-LMP
Released

Check-in Card: Laboratory

Submitted by Shawn Masten on Tue, 06/21/2011 - 13:29
Tool Type
Postcards
Format
PDF
Topics
Communication
Role
Frontline Managers
Frontline Workers
Taxonomy upgrade extras
lmpartnership.org
Check in Card: Laboratory

This check-in card can be given to members headed to the laboratory as a reminder to check in with the receptionist.

Non-LMP
Tool landing page copy (reporters)
Check-in Card: Laboratory

Format:
PDF

Size:
4.25" x 5.5" (two copies print out on each 8.5" x 11" sheet)

Intended audience: 
Frontline staff and management

Best used: 
For members to remind laboratory patients to check in with the receptionist. Can be printed in black-and-white or color, and laminated. Available in English and Spanish.

Links to more check-in cards

Released
Tracking (editors)
Classification (webmaster)
PDF
Obsolete (webmaster)
not migrated

Member Check-in Cards

Submitted by Shawn Masten on Tue, 06/21/2011 - 12:45
Tool Type
Postcards
Format
PDF
Topics
Communication
Quality
Service
Role
Frontline Managers
Frontline Workers
Links to member Check-in Cards

Use these links to access four two-sided member check-in cards.

Non-LMP
Tool landing page copy (reporters)
Member Check-in Cards

Format:
PDF

Size:
4.25” x 5.5" (two copies print out on each 8.5" x 11" sheet)

Intended audience:
Frontline staff and managers

Best used:
Print these cards reminding members to check in at the pharmacy, lab and other departments, laminate them and distribute as necessary. Available in English and Spanish.

Pharmacy card

Radiology card

Laboratory card

Biopsy card

Released
Tracking (editors)
Obsolete (webmaster)
not migrated
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