Optical returns

Taking a Closer Look Reduces Eyeglass Redo Rates

  • Logging each redo in a tracking book
  • Creating a unit “redo monitor” and a lead optician position, to troubleshoot service gaps and help team members close those gaps
  • Coaching employees on new protocols in HealthConnect to identify possible factors contributing to lens problems, on collaborating with optometry and ophthalmology in problem solving, and on counseling patients about eye health as well as manufacturing warranty limits 

What can your team do to identify potential problems in your workflow?

PPT: Optical Team Makes Fewer Fixes to Glasses

Submitted by Kellie Applen on Mon, 08/27/2012 - 16:54
Region
Southern California
Tool Type
PowerPoints
Format
PPT
Keywords
PDSA
Fontana
small test of change
Redlands
Visions Essential Optical Center
Topics
Service
Role
Frontline Workers
UBT Consultants & UPRs
ppt_optical_redlands

This PowerPoint slide, from the September 2012 Bulletin Board Packet, features an optical team that lowered glasses redo rates.

Non-LMP
Tool landing page copy (reporters)
Poster: Optical team makes fewer fixes to glasses

Format:
PPT

Size:
1 Slide

Intended audience:
LMP employees, UBT consultants, improvement advisers

Best used:
This PowerPoint slide features an optical team that lowered glasses redo rates. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente. 

Released
Tracking (editors)
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