Pharmacy & Medications

• Looking for less expensive options, like switching from primary tubing to secondary tubing
• Using secondary instead of primary tubing for IV patients, whenever it is medically safe
• Working through the change so everyone on the team understands and adapts

What can your team do to make sure it's using the right supplies for the job? What else could your team do to keep KP affordable for patients and members?

• Identifying asthmatic patients, who haven’t processed refills
• Contacting in groups of five each week until every patient has been reached
• Communicating the benefits of inhaled corticosteroids

What can your team do to proactively reach out to patients to help them manage their chronic conditions? 

• Posting laminated cards at med stations of commonly used drugs and where these are regulary stored
• Delivering drugs 15 minutes prior to adminstration to allow time to be prepared
• Color-coding bins of new meds to distinguish from a patient’s discontinued meds

What can your team do to plan ahead and prepare in advance to anticipate patient needs?

• Implementing a quiet zone to allow staff to better concentrate
• Shifting work schedules so more staff are available during peak hours
• Communicating one on one with pharmacy staff about changes being made and why, and what data show

What can your team do to effectively respond to workflow and target changes? What else could your team do to meet targeted goals?

• Acknowledging and addressing resistance to change as the team experimented with changes
• Setting a clear goal of wanting to reduce excessive overtime 
• Deploying more workers to the night shift

What can your team do to improve workflow and enhance the experience of our members and patients? What else could your team do to make KP the best place to work and receive care?