Preventive Care

• Identifying persistent asthmatics, instead of waiting to follow up on ER visits
• Discussing with patients and parents how to avoid flare-ups
• Educating about the proper use of their medication to control the disease

 What can your team do to harness KP's unique tools to enhance preventive care? And  what can your team do to help patients better understand their care? 

• Instituting a regular nap time, testing both 1-3 p.m. and 2-4 p.m. slots
• Communicating to staff and families about nap time, to be quiet and posting alerts
• Coordinating with other departments to see if adjustments to time period are needed

What can your team do to try out different potiential solutions without being afraid of failure? 

• Identifying eligible members for colorectal screening
• Developing a personalized story for each patient to make it relevant
• Creating a follow-up process to ensure patients are following through with the test

What can your team do to customize your outreach to patients?

• Reaching out to patients
• Emphasizing the value of taking the colorectal screening test
• Identifying at-risk patients whenever they come into the office

What can your team do to be proactive about screening patients for cancer or other diseases? 

• Identifying members who are eligible for colorectal screening
• Developing scripting to personalize the importance of the screening
• Creating a process for follow up with members

What can your team do to humanize your approach in talking to patients about cancer screenings? 

• Developing specialized scripts for clinical nurse assistants (CNAs), who make outreach calls to patients with hypertension, and for receptionists, who make reminder calls about check-up appointments
• Refining workflow so CNAs consistently send patients with elevated blood pressure to nurse practitioners for management
• Referring patients with complex blood pressure medication management for additional consultation

What can your team do streamline processes to meet patient care goals?

• Hosting a short-term special clinic for post-transplant patients, enabling them to get all their follow-up care in one visit
• Creating an Excel spreadsheet of post-transplant patients and their follow-up needs
• Making outreach calls to patients with care gaps

What can your team do to fill patient care gaps? What else could your team do to proactively meet patient needs?