A Map Keeps Specimen Handling Clean | Labor Management Partnership

Discussing the problem and identifying the process to establish a chain of custody
Creating a procedural map, highlighted with photos and standardized tasks
Distributing laminated copies to appropriate areas of lab

What can your team do to analyze and improve your workflow?

Specimen-handling errors can lead to diagnostic delays and return visits. One lab in Atlanta averaged about four errors a month in their specimen-handling procedures, so the team gathered to identify the problem. They created a map of the 13-step collection process, and took photos of each other performing specific duties. The team then laminated the photos to create a booklet, which they placed around the lab so members could correctly follow the procedures. Errors went to zero in three months.

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TTP Blurb

Lab identified the process, created a process map with highlighted photos and standardized tasks, and placed laminated copies around the lab.

Why This Matters

Avoiding errors allows the patient to get the correct diagnosis sooner.

Test of Change

Creating a process map helps staff to correctly follow the procedure

Short Teaser

Learn how to avoid mistakes.

Medium Teaser

Not following protocols in handling specimens can lead to errors, which can delay diagnoses. Create a map of the proper procedure and get everyone on the same page.

Long Teaser

Not following protocols in handling specimens can lead to errors, which can delay diagnoses. Create a map of the proper procedure and get everyone on the same page.

Nav Section

Team-Tested Practices

Landing Page Title

Avoid Specimen Handling Errors

Topics

Quality

Communicator

Laureen Lazarovici

Editor (if known)

Tyra Ferlatte

Role

Frontline Managers