Screenings

• Reviewing upcoming ultrasound appointments to schedule reminder calls
• Dividing call duties among different assigned staffers to ensure privacy
• Calling a day in advance of appointments to discuss patient instructions

What can your team do to reach out to patients? And how could your team work with other teams to improve service? 

• Discussing the problem and identifying the process to establish a chain of custody
• Creating a procedural map, highlighted with photos and standardized tasks
• Distributing laminated copies to appropriate areas of lab

What can your team do to analyze and improve your workflow? 

• Reporting weekly on staff engagement with patients
• Training and peer-to-peer coaching of staff
• Educating physicians on awareness

What can your team do to leverage KP's unique tools for prevention to keep patients healthy? 

• Reaching out to patients
• Emphasizing the value of taking the colorectal screening test
• Identifying at-risk patients whenever they come into the office

What can your team do to be proactive about screening patients for cancer or other diseases? 

• Measuring level of staff engagement with patients and successful screenings
• Coaching and peer-to-peer training of staff
• Building physician awareness and education

What can your team do to increase staff and patient engagement? What type of coaching does your team need to be succesful? 

• Printing out registration slips with questions regarding smoking, so smokers can identify themselves up front
• Attaching the registration slips to clipboards, so when patients hand the materials to the genetics counselors, the counselors can provide smoking cessation information

What can your team do to help members know what type of programs are available to them?