Unit-based team concepts

Let Your Patients Know You’re Listening
  • Developing cards so patients can ask questions and raise concerns
  • Collecting the cards at patient discharge, and make sure there are no unanswered questions
  • Addressing the concerns to elevate service

What can your team do to listen to what your patients are telling you they want and need?

 

scarrpm Wed, 11/16/2016 - 16:37

The EZ Option of Cash Co-Pays

  • Training staff on how to handle cash, and tracking payments
  • Getting a lock box to safely store cash payments, and reviewing data at monthly meetings
  • Letting other teams know that cash payments are possible

What can your team do to look at the care experience though the eyes of the patient? What else could your team do to make going to the doctor easier for the member? 

 

Tool: Selecting Changes

Submitted by Kristi on Fri, 11/11/2016 - 19:06
Tool Type
Format
Running Your Team
Selecting Changes

This table lays out different areas that teams often target for tests of change when looking to improve performance.

Non-LMP
Tool landing page copy (reporters)
Selecting Changes: Targets for achieving performance excellence

Format:
PDF

Size:
8.5" x 11"

Intended audience:
UBT co-leads and sponsors

Best used:
This table lays out different areas that teams often target for tests of change when looking to improve performance. Use to achieve performance excellence.

Released
Tracking (editors)
Obsolete (webmaster)
PDF
lmpartnership.org
not migrated

Co-Lead Action Planning Worksheet

Submitted by Kristi on Mon, 11/07/2016 - 15:12
Tool Type
Format
Running Your Team
Topics
Taxonomy upgrade extras
worksheet_co-lead action planning

A worksheet for capturing working agreements between co-leads, and a step-by-step checklist for planning a successful UBT kickoff meeting.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
Co-Lead Action Planning Worksheet

Format:
Word DOC

Size:
6 pages, 8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
Co-leads can learn to work together and successfully kick off their unit-based teams by consulting this checklist.

Released
Tracking (editors)
Classification (webmaster)
Unit-based Teams
Obsolete (webmaster)
PDF
lmpartnership.org
not migrated

Speak Out, Speak Up, Be Heard

Submitted by Kellie Applen on Mon, 11/07/2016 - 12:28
Tool Type
Format
Running Your Team
Topics
poster_speak_out_speak_up_be_heard

Tips for speaking out in the workplace and being heard.

Non-LMP
Non-LMP
Tool landing page copy (reporters)
Speak Up, Speak Out, Be Heard

Format: 
PDF (color or black and white)

Size: 
8.5" x 11"

Intended audience: 
Frontline workers, unit-based teams

Best used: 
Post these five tips for speaking up and being heard on bulletin boards and in break rooms.

Released
Tracking (editors)
Classification (webmaster)
Quality
Obsolete (webmaster)
poster
PDF
lmpartnership.org
not migrated
Publications

Kaiser Permanente and the Partnership unions believe people take pride in their contributions, care about their jobs and each other, want to be involved in decisions about their work and want to share in the success of their efforts.  Use the information here to get connected and stay connected. And read up on how others have endorsed the value of our approach. 

tyra.l.ferlatte Wed, 11/02/2016 - 01:17