At Kaiser Permanente, the patient is at the center of all decision making, and metrics can help us see at a glance the impact—positive or negative—that a team's decisions have had on a patient. The key to good metrics is finding the few, vital pieces of information that help us understand that impact.
“The purpose of measurement in quality improvement work is for learning, not judgment,” says Bob Lloyd, the executive director of performance improvement at the Institute for Healthcare Improvement, an independent nonprofit in Massachusetts.
What can your team do to "go green"? What else could your team do to reduce waste?
What can your team do to improve your work process?
What can your team do to build quality control into your workflow?
Use this spreadsheet to track the financial savings from your performance improvement projects.
Use this poster, from the May/June 2013 Bulletin Board Packet, to track what your team is working on, and display it prominently so others can learn from your success.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Unit-based team co-leads and members
Best used:
Use this tipsheet as a starting point for team discussions and brainstorming ways to cut wait times and increase patient satisfaction. Post on bulletin boards and discuss in team meetings.
Find out what unit-based teams are doing to successfully reduce wait times and improve patient satisfaction scores.