Grace Under Pressure

The San Rafael Medical Center operators UBT finds ways to manage the stress of answering and responding to tens of thousands of phone calls per month.

The San Rafael Medical Center operators UBT finds ways to manage the stress of answering and responding to tens of thousands of phone calls per month.

Culture
Northern California
1:28
not migrated
Archived content
Live, non-archived content
Short Teaser

Gratitude brings relief to San Rafael Medical Center phone operators.

Medium Teaser

An operators UBT finds ways to manage the stress of answering and responding to tens of thousands of phone calls per month.

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Team Level
Level 5
Department
Other
Content Type
Video
Content Goal
Inspire
Format
Video
Subject
Total Health
Total Health and Workplace Safety
LMP Focus Areas
LMP Concepts
SEIU-UHW
Individual unions
Coalition of Kaiser Permanente Unions Concepts
Video Type
Video
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