corrective action

Corrective Action (classroom)

Submitted by Laureen Lazarovici on Sat, 01/13/2018 - 19:52
Keywords
corrective action
issue resolution
Topics
LMP Processes
Request Number
LSR-1983
Long Teaser

This course discusses the five steps of corrective action. Participants apply those steps to scenarios throughout the course of the training.

Communicator (reporters)
Laureen Lazarovici
Editor (if known, reporters)
Tyra Ferlatte
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Get the Tools

These are new and different ways to solve problems for managers and workers alike. Get the tools you need to support you.

Issue Resolution and Corrective Action User Guide
Issue Resolution Step by Step
Issue Resolution Form
Status
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Corrective Action (classroom)
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Course description

Issue resolution/corrective action is one of the foundation blocks for success of the partnership. The course explores how issues are discovered and together labor and management determine root cause, working with the employee. Also covered is how creative problem solving is used in the workplace to resolve team issues to individual performance in a non-punitive manner.

Path to Performance

Level 1

Duration

8 hours

Who should attend

Job categories include stewards, union representatives, managers and human resources consultants

Course requirements

Belong to a union in the Alliance of Health Care Unions or the Coalition of Kaiser Permanente Unions, or work with an Alliance- or Coalition-represented employee

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Issue Resolution and Corrective Action User Guide

Submitted by Julie on Thu, 09/05/2013 - 15:34
Tool Type
Reports and Guides
Format
PDF
Keywords
issue resolution
corrective action
Topics
Best Place to Work
Culture
Role
Frontline Managers
Frontline Workers
tool_Issue Resolution_Corrective Action

This guide is designed to help managers and union members jointly solve workplace problems and deal with employee performance concerns.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
Issue Resolution and Corrective Action User Guide

Format:
PDF

Size:
110 pages

Intended audience:
Managers, union members and stewards

Best used:
This guide provides an overview of two critical LMP issue resolution processes that are used to address workplace issues at the front line.  It includes examples of completed issue resolution tracking forms, which are used at the end of the process. Also, it explains the philosophy behind the process to create a lasting foundation for change. Read it cover to cover, or use it as a reference document.

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