nurse
Visit to Nursing Unit Yields Workflow Solution
Laureen Lazarovici
Tue, 06/18/2019 - 15:27
- Taking “voice of the customer” training, which advocates direct input from clients to improve a process or service
- Shadowing nurses to better understand their perspective and identify the root causes of complaints about late or missing medication
- Starting the morning shift 30 minutes earlier to ensure timely delivery of medications
What can your team do to listen to the voice of your customers? Especially if those customers are fellow employees in a different department?
Understanding Nurse Knowledge Exchange
Andrea Buffa
Tue, 05/06/2014 - 14:52
not migrated
Tool Type
Format
Topics
Format:
PDF
Size:
One page, 8.5" x 11"
Intended audience:
Nurses and other KP caregivers
Best used:
To educate team members about a best practice for shift change that includes participation by the patient.
NKE Plus_tips
Nurse Knowledge Exchange Plus provides a blueprint for patient safety and communication. Learn how it's done.
Non-LMP
Non-LMP
I cloned this shell from another mediatracker shell and can't figure out how to delete the image (which is of the healthy eating poster).
Released