nurse

Visit to Nursing Unit Yields Workflow Solution
  • Taking “voice of the customer” training, which advocates direct input from clients to improve a process or service
  • Shadowing nurses to better understand their perspective and identify the root causes of complaints about late or missing medication
  • Starting the morning shift 30 minutes earlier to ensure timely delivery of medications

What can your team do to listen to the voice of your customers? Especially if those customers are fellow employees in a different department? 

Laureen Lazarovici Tue, 06/18/2019 - 15:27

Understanding Nurse Knowledge Exchange

Submitted by Andrea Buffa on Tue, 05/06/2014 - 14:52
Tool Type
Tip Sheets
Format
PDF
Keywords
nurses
nurse
Nurse Knowledge Exchange Plus
handoff
safety check
shift change
Topics
Service
NKE Plus_tips

Nurse Knowledge Exchange Plus provides a blueprint for patient safety and communication. Learn how it's done.

Non-LMP
Non-LMP
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Tool landing page copy (reporters)

Format:
PDF

Size:
One page, 8.5" x 11"

Intended audience:
Nurses and other KP caregivers

Best used:
To educate team members about a best practice for shift change that includes participation by the patient.

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Tracking (editors)
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