South San Francisco Medical Center

Time for a Change

Region
Northern California
Keywords
South San Francisco Medical Center
Topic
Workforce of the Future
Request Number
VID-167_Time_for_a_Change
Long Teaser

A Kaiser Permanente receptionist takes advantage of union educational benefits to make a mid-life career move.

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Video Media (reporters)
Download File URL
http://content.jwplatform.com/videos/1RUQQG1I-iq13QL4R.mp4
Running Time
2:25
Status
Done
Tracking (editors)
Date of publication

A receptionist makes a mid-life career move, with the help of union educational benefits.

Find ways to grow your career at kpcareerplanning.org or the education trusts serving members of the Coalition of Kaiser Permanente Unions: SEIU UHW-West & Joint Employer Education Fund and Ben Hudnall Memorial Trust.

Migrated
not migrated

Proactive Customer Service Cuts Pharmacy Complaints

Submitted by Kellie Applen on Mon, 11/14/2011 - 16:35
Tool Type
PowerPoints
Format
PPT
Keywords
South San Francisco Medical Center
complaints
Topics
Service
Role
Frontline Workers
UBT Consultants & UPRs
Content Section
Postcards to Posters
Taxonomy upgrade extras
lmpartnership.org
ppt_proactive_customer_encounter

This slide highlights a pharmacy team that slashed complaints by 45 percent.

Non-LMP
Tool landing page copy (reporters)
Powerpoint: Proactive customer service cuts pharmacy complaints

Format:
PPT

Size:
One slide

Intended audience:
LMP staff, UBT consultants and performance improvement advisers

Best used:
This slide highlights a pharmacy team that slashed complaints by 45 percent. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

Released
Obsolete (webmaster)
not migrated
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