Proactive Customer Service Cuts Pharmacy Complaints

Submitted by Kellie Applen on Mon, 11/14/2011 - 16:35

This slide highlights a pharmacy team that slashed complaints by 45 percent.

Non-LMP
Status
Released
Tool Type
PowerPoints
Format
PPT
Keywords
South San Francisco Medical Center
complaints
Topics
Service
Role
Frontline Workers
UBT Consultants & UPRs
Content Section
Postcards to Posters
Taxonomy upgrade extras
lmpartnership.org
ppt_proactive_customer_encounter
Tool landing page copy (reporters)

Format:
PPT

Size:
One slide

Intended audience:
LMP staff, UBT consultants and performance improvement advisers

Best used:
This slide highlights a pharmacy team that slashed complaints by 45 percent. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

Headline (for informational purposes only)
Powerpoint: Proactive customer service cuts pharmacy complaints
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not migrated
Archived content
Live, non-archived content
Medium Teaser

This slide highlights a pharmacy team that slashed complaints by 45 percent.

Short Teaser

PPT: Pharmacy team slashes complaints by 45 percent.

This has been edited
1
Content Type
Tool
Content Goal
Instruct
Subject
Customer service
Customer satisfaction
Pharmacy
Unit-based teams
Member services
Departments
Unit-based team concepts
Patient satisfaction
Service
Value Compass Concepts