Frontline Managers

Treasure Hunt: Finding Joy at Work

Submitted by Beverly White on Wed, 05/11/2016 - 13:09
Tool Type
Format
Topics
hank47_treasure_hunt

Use this fun treasure hunt activity to think about times when you have found joy at work.

Tyra Ferlatte
Tyra Ferlatte
Tool landing page copy (reporters)
Treasure Hunt: Finding Joy at Work

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
Use this treasure hunt to reflect on moments of joy at work.

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Crossword: All Work, No Play

Submitted by Beverly White on Wed, 05/11/2016 - 13:08
Tool Type
Format
Topics
hank47_crossword

This crossword puzzle is devoted to the topic of stress. Use and share this fun game to make stress relief an enjoyable activity. 

Tyra Ferlatte
Tyra Ferlatte
Tool landing page copy (reporters)
Crossword: All Work, No Play

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
Unlock key words and phrases that describe factors related to stress.

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Icebreaker: If I Were a. . .

Submitted by Beverly White on Wed, 05/11/2016 - 13:08
Tool Type
Format
Running Your Team
Topics
hank47_meeting_icebreaker_If_I_were_A

Use this meeting icebreaker as a fun way to get people laughing and de-stressing before a huddle or brainstorming session.

Beverly White
Tyra Ferlatte
Tool landing page copy (reporters)
Icebreaker: If I Were A...

Format:
PDF

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
Use this meeting icebreaker as a fun way for getting people laughing and de-stressing.

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hank
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Poster: Half-Empty, Half-Full

Submitted by Beverly White on Wed, 05/11/2016 - 13:06
Tool Type
Format
hank47: backcover

This poster reminds us to take down time when we need it.

Tyra Ferlatte
Tyra Ferlatte
Tool landing page copy (reporters)
Poster: Half-Empty, Half-Full

Format:
PDF (color and black and white)

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
Give yourself and your staff a break because attitude can be a matter of perspective. Take some down time, hit pause and reflect.

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poster
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hank
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Free to Speak Zone Poster

Submitted by Kellie Applen on Tue, 05/10/2016 - 16:48
Tool Type
Format
Running Your Team
Keywords
Content Section
poster_free_to_speak_zone_poster

Designate your work area a Free to Speak zone so that staff members feel free to share ideas and concerns.

Non-LMP
Non-LMP
Tool landing page copy (reporters)
Free to Speak Zone Poster

Format:
PDF 

Size:
8.5" x 11"

Intended audience:
Frontline physicians and managers

Best used:
Post on bulletin boards in staff areas to designate your work area a Free to Speak Zone. This poster also lists some good ground rules for making discussions productive.

 

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Frontline Leadership
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PDF
lmpartnership.org
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Making It Safe to Speak Up

Submitted by Kellie Applen on Mon, 05/09/2016 - 12:02
Tool Type
Format
Content Section
Taxonomy upgrade extras
tips_free_speak_tips_managers

Five tips for managers on creating a work environment where workers feel free to share ideas and concerns.

Non-LMP
Non-LMP
Tool landing page copy (reporters)
Making It Safe To Speak Up

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline managers and other team leaders

Best used:
Five tips to help frontline managers create an environment where workers feel safe sharing ideas and concerns. Post in your work space and share with other managers.

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Workplace Safety
Frontline Leadership
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lmpartnership.org
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Teamwork Eases Pain of Change

Submitted by tyra.l.ferlatte on Wed, 03/30/2016 - 17:30
Topics
Long Teaser

Getting joint replacements patients in and out of the hospital swiftly is good for the patients and good for Kaiser Permanente--but is a major departure from past practice. See how this unit-based team stepped up to address staff concerns and keep morale high.

Communicator (reporters)
Sherry Crosby
Editor (if known, reporters)
Tyra Ferlatte
Notes (as needed)
photo used: RS35371_LM_15_08_18-0036-lpr
Photos & Artwork (reporters)
Physical therapist Gary Davey, a member UNAC/UHCP, helps patient Kathie Sellers get up and walk soon after her hip replacement surgery.
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See Team Members in Action

Shorter hospital stays for joint-replacement patients helps to:

  • improve clinical outcomes, and
  • reduce costly hospital stays.

It also gets patients where they want to be—home.

Watch how this UBT got together to make it work.

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Flash
Story content (editors)
Deck
Faced with a major change in protocol, this med-surg UBT united to help its patients—and its own staff
Story body part 1

The new goal was dramatic: Reduce hospital stays to 23 hours for total joint patients.

Renee Portillo, RN, was worried.

“It was a shocker. Our staff was used to patients going home in two to three days,” says Portillo, former assistant clinical director and management co-lead of the 7 South medical-surgical team at Fontana Medical Center in Southern California.

The accelerated time frame meant that the unit’s nurses, who care for total joint patients following surgery, would have less time to prepare them for discharge. They’d also need to help choreograph care across multiple departments—Orthopedics, the operating room, Physical Therapy, Home Health—from pre-admission to discharge.

Who best to help the team through this change? The team itself.  

“We used our UBT to help change the culture,” Portillo says.

Wave of the future

“We helped our nurses be successful by having them anticipate patients’ needs and prepare them for discharge,” says Enrique Rivero, RN, a surgical nurse and UNAC/UHCP member who is the team’s union co-lead.  

Fontana is among a growing number of hospitals across the United States to offer a combination of shorter hospital stays and more outpatient care for hip and knee replacement patients. The trend is driven by less-invasive surgical techniques, improved pain management and rehabilitation practices, and patients’ desire to return home as soon as possible.

“There were a lot of challenges. A lot of it had to do with bringing people together,” says Mary Hurley, MD, chief of Orthopedics, who championed the new approach. “They all had to buy in and be willing to support this in order to have a successful program.”   

The new approach, which Fontana introduced in January 2014 after months of researching best practices, gets patients walking within hours of surgery and enables them to recover within the comfort of their own homes. The initiative takes advantage of Kaiser Permanente’s integrated model of care and is designed to improve clinical outcomes and reduce costly hospital stays.

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LMP Newsletter Templates

Submitted by Laureen Lazarovici on Mon, 03/28/2016 - 11:12
Format
Keywords
Topics
other_newsletter templates

Pop your text and photos into these newsletter templates to keep your team informed. No special design skills or software needed!

Laureen Lazarovici
Tyra Ferlatte
Tool landing page copy (reporters)
LMP Newsletter Templates

Format: DOC

Size: 8.5" x 11" 

Intended audience: UBT consultants, sponsors and co-leads

Best used: Three different pre-formatted Word DOC newsletter templates in three versions: teal and orange, orange only and teal only. Keep all your team members and stakeholders in the loop! Use these templates to create eye-catching newsletters quickly. No special design skills or software needed. Just pop in your own text and photos.

 

 

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DOC
Unit-based Teams
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Checklists for Running a Meeting

Submitted by Kristi on Sun, 02/07/2016 - 14:44
Tool Type
Format
Running Your Team
Topics
Taxonomy upgrade extras
checklist_opening and running a meeting

These checklists will guide you through the opening, running and closing of a meeting.

Non-LMP
Tool landing page copy (reporters)
Checklists for Running a Meeting

Format: 
PDF

Size: 
8.5" x 11"

Intended audience: 
UBT consultants, sponsors and co-leads

Best used:
These checklists can be used as a guide to help you through opening, running and closing a meeting with your team. 

 
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For the Love of Kids

Submitted by Laureen Lazarovici on Tue, 12/22/2015 - 16:35
Region
Request Number
sty_Hank46_love_of_kids
Long Teaser

An oncology nurse sprouts a farm-to-table program for elementary school students in a low-income neighborhood.

Communicator (reporters)
Jennifer Gladwell
Editor (if known, reporters)
Tyra Ferlatte
Photos & Artwork (reporters)
Maria Peyer, an oncology nurse and member of OFNHP/ONA helps Isaias Contreras-Chavez and Justin Dodds learn healthy habits for life.
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Make a Difference Today

The 2015 National Agreement between Kaiser Permanente and the Coalition of KP Unions calls for union engagement in Community Benefit programs; stay tuned for more opportunities. In the meantime, you can:

 

Status
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Headline (for informational purposes only)
For the Love of Kids
Deck
A farm-to-table program in a low-income neighborhood
Story body part 1

On a warm fall afternoon, nearly 35 children are bouncing off the walls as they get ready to leave the classroom and head out to their elementary school’s garden. They’re all members of an after-school garden club and cooking class called Edible Olympic. It’s the brainchild of Maria Peyer, an oncology nurse and team co-lead at the Longview Kelso Medical Office in Kaiser Permanente’s Northwest region and her husband, elementary school teacher Michael Bixby.

The kids can barely contain their excitement as Bixby tries to calm them down so they can listen to the afternoon’s agenda.

“The sooner you settle down and be quiet, the quicker I can finish what I need to say and you can get outside,” he implores the class.

Quickly, the hubbub settles. Bixby goes over what needs to be done: plant blueberry bushes, dig a hole for a tree, and remove bamboo sticks. He also reviews the Garden Guidelines, which include listening with respect, walking (no running) in the garden, and asking for permission before picking anything. Then he asks, “Whose garden is it?” and gets a resounding and loud, “Ours!” as everyone heads outside to get to work.

The students attend Olympic Elementary School in Longview, Washington. They don’t have many advantages: More than 20 percent of the city’s population is below the federal poverty line, and 90 percent of the school’s students participate in the free or reduced-price lunch program. Many experience food insecurity regularly, not knowing if they’ll have enough—or any—food to eat.

Income-related health disparities

There are well-documented health disparities related to low income, and these kids are at risk. Edible Olympic is helping address that vulnerability, teaching the kids about healthy food and how to prepare it, laying the foundation for good eating habits that last a lifetime. It’s an example of how partnership principles expand naturally and necessarily into the community; the new 2015 National Agreement includes commitments to jointly work on improving the health of the communities we serve.

The Longview project grew out of a Kaiser Permanente adult cooking class recommended for oncology patients, one that focuses on a plant-based diet. Peyer says that after moving to Longview, she and her husband were struck by the limited resources available to the children in the community.

“We wanted to affect change as directly as possible,” says Peyer, an OFNHP/ONA member. “So we dove headfirst into Edible Olympic. We didn’t want to spend time in meetings, we just wanted to get in the dirt and the kitchen—and that’s what we did.”

She sought support from Thriving Schools, one of Kaiser Permanente’s Community Benefit programs. She forged partnerships with the school’s Parent-Teacher Organization and the Lower Columbia School Gardens, a nonprofit that helps schools create garden programs. Local stores donated money. High school students from Longview and Portland also are participating.

“The kids, their parents and the greater community have embraced the efforts and confirmed that our hunches were right,” Peyer says.  “Good, healthy, real food, prepared simply, with love and in community, can be life transforming.”

Members of the Oncology unit-based team are supporting the project, too, donating money and time; four KP employees help staff the cooking class.

“Volunteering in the community gives us at KP a chance to share our skills and our approach to supporting good health,” says Elizabeth Engberg, the Northwest’s Thriving Schools program manager. “It also helps us learn about our members—where they live, work, learn and play, because that’s a huge part of what affects their health. Schools are the best place to do this.”

Overwhelming participation

The program has had overwhelming and unexpected participation.

“The idea was that this project would launch with eight to 10 kids. We had 60 kids come to the information session,” Peyer says, which prompted an instant expansion from one to two sessions. The kids work in the garden on Thursday afternoons, and on Fridays, they walk across the field to the middle school, where they are able to use the home economics classroom for cooking class. The sessions run for five weeks and end with a celebration where the kids cook a complete meal and share with their friends and family.

The first session got under way last spring. A grassy patch of the school’s property was selected as the site for the garden, and the children got seeds started indoors. As weather allowed, the ground was prepared. While they waited for their seedlings to be ready to plant, the kids were introduced to kitchen safety and how to prepare the food they were just beginning to grow.

In the cooking class, kids have a healthy snack, then work in small groups to prepare the dish of the week. When the cooking is done, they gather together  and enjoy their meal. The kids leave with a bag of groceries so they can cook the meal at home.

“In some cases, this may be the healthiest meal the family may eat during the week,” Peyer says.

On that fall day out in the garden, the kids in the second session organized quickly after studying the garden map Bixby brought along for reference. They divided themselves into groups and got to work with shovels, buckets and plants to complete the day’s activities.

One of the choices they faced was whether to extend the blueberries to the fence or stop a few feet in to allow for a foot path. Several kids piped up with ideas. The decision got made after 11-year-old Christian Aguibar offered his opinion.

“We can grow more things if we don’t have a walkway,” Christian said, “so let’s not have one.”

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