When our employees show up, they are at the ready to provide the best care and service to our patients and members. These tips will help you tackle attendance problems to keep your team running smoothly.

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Laureen Lazarovici

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Download the Tip Sheet

Want a colorful tip sheet with these ideas to hand out and post on bulletin boards? Download one here!

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Tips for Improving Attendance

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Being here for our patients and members

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Unit-based teams encourage employees to make wise use of the National Agreement's sick-leave provisions, which help ensure that individuals have income in the event of a long-term illness or disability. Absences can also create hardship on other employees and affect member service and care. Here are some tips for improving attendance in your department:

Survey your unit or department to determine if there’s confusion about the use of sick time. If needed, find ways to educate staff on sick leave, tardiness and clocking in and out.
Create an “attendance star” board to recognize staff members with great attendance.
Encourage colleagues to schedule routine appointments during off-hours or in conjunction with lunch or breaks when possible.
Track call-outs and use anonymous surveys to test for reasons why they are occurring.
Use cause-and-effect tools such as fishbone diagrams to address unforeseen circumstances, morale, physical environment, workload or personal reasons.
Engage staff with frequent conversations and be alert for — and respond to — indications of unhappiness or tension.
Recruit an attendance champion to be on the lookout for opportunities to coach others on the importance of banking sick leave.
Help employees track sick-leave usage by printing out and distributing the attendance calendar.
Use the attendance scorecard to learn about the six essentials of good attendance and to see how your team rates. Then develop small tests of change to address the weak spots identified by the scorecard.

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Speak Out, Speak Up, Be Heard Kellie Applen Mon, 11/07/2016 - 12:28

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Speak Up, Speak Out, Be Heard

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Running Your Team

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Format:
PDF (color or black and white)

Size:
8.5" x 11"

Intended audience:
Frontline workers, unit-based teams

Best used:
Post these five tips for speaking up and being heard on bulletin boards and in break rooms.

poster_speak_out_speak_up_be_heard

Tips for speaking out in the workplace and being heard.

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Making It Safe to Speak Up

Submitted by Kellie Applen on Mon, 05/09/2016 - 12:02

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tips_free_speak_tips_managers

Five tips for managers on creating a work environment where workers feel free to share ideas and concerns.

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Making It Safe To Speak Up

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline managers and other team leaders

Best used:
Five tips to help frontline managers create an environment where workers feel safe sharing ideas and concerns. Post in your work space and share with other managers.

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Workplace Safety

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10 Essential Tips for Flu Prevention Kellie Applen Tue, 10/23/2012 - 17:45

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10 Essential Tips for Flu Prevention

Tool Type

Tip Sheets

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PDF

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10 essential tips

November 2012 Bulletin Board

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Preventive Care

Content Section

Postcards to Posters

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians, and UBT consultants

Best used:
Help team members (and patients) avoid the flu by posting on bulletin boards and sharing in team meetings and huddles.

Get this related poster:

It's Time for Flu Shots!

tips_for_flu_prevention

Flu prevention helps employees and members be well. Check out these tips to beat the flu.

Non-LMP

Tyra Ferlatte

Released

11/14/2012 - 12:00

Thu, 11/01/2012 - 12:00

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10 Essential Tips for Sponsors

Submitted by Kellie Applen on Wed, 09/26/2012 - 16:54

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tips_for_sponsors

This poster, which appeared in the October 2012 Bulletin Board Packet, offers tips for unit-based team sponsors.

Non-LMP

Tyra Ferlatte

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10 Essential Tips for Sponsors

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians, and UBT consultants

Best used:
Use this tipsheet, which includes 10 ideas from sponsors in the field, as a starting point for team discussions and brainstorming.

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10 Essential Tips for Improving Member Experience

Submitted by Kellie Applen on Thu, 08/23/2012 - 09:56

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tips_improve_member_experience

New members' experiences can be challenging—check out these tips for making them the best they can be.

Non-LMP

Tyra Ferlatte

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10 Essential Tips for Improving the New Member Experience

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians, and UBT consultants.

Best used:
Help guide your team to making new members' experiences great ones; post on bulletin boards and discuss in team meetings as a starting point for team discussions and brainstorming.

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10 Essential Tips for Huddles

Submitted by Kellie Applen on Mon, 07/23/2012 - 13:29

Tool Type

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Running Your Team

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Performance Improvement

Content Section

Postcards to Posters

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lmpartnership.org

bulletin board packet

tips_huddles

Tips for maximizing the effectiveness of your team's huddles.

Non-LMP

Tyra Ferlatte

Tool landing page copy (reporters)

10 Essential Tips for Huddles

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians, and UBT consultants

Best used:
Post these 10 tips on successful huddles on bulletin boards and discuss in team meetings; use this tipsheet as a starting point for team discussions and brainstorming.

Related stories/videos:
See how teams have put these tips to use.

Huddle Power [video]
Like Night and Day [story]

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10 Essential Tips for Keeping Patients Injury-Free

Submitted by Kellie Applen on Tue, 07/03/2012 - 15:46

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bulletin board packet

tips_patient_safety

This poster, which was part of the July 2012 Bulletin Board Packet, contains tips for reducing patient injuries.

Non-LMP

Tool landing page copy (reporters)

Ten Essential Tips for Keeping Patients Injury Free

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians, and UBT consultants

Best used:
Use these tips from UBTs that have reduced patient injuries as a starting point for team discussions and brainstorming. Post on bulletin boards and discuss in team meetings.

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10 Essential Tips for Reducing Wait Times

Submitted by Andrea Buffa on Mon, 04/02/2012 - 16:38

Tool Type

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Performance Improvement

Quality

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lmpartnership.org

tips_tenessentials_wait-times

Find out what unit-based teams are doing to successfully reduce wait times and improve patient satisfaction scores.

Non-LMP

Tyra Ferlatte

top ten list.

Tool landing page copy (reporters)

10 Essential Tips for Reducing Wait Times

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team co-leads and members

Best used:
Use this tipsheet as a starting point for team discussions and brainstorming ways to cut wait times and increase patient satisfaction. Post on bulletin boards and discuss in team meetings.

Released

Tracking (editors)

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06/13/2012 - 12:00

Tue, 06/12/2012 - 12:00

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