Communication

Asking Good Questions

Submitted by Kristi on Mon, 05/31/2010 - 21:44
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Communication
Keywords
productivity
success
support
issues
Topics
Communication
Culture
Role
Frontline Managers
Taxonomy upgrade extras
lmpartnership.org
Asking Good Questions

When coaching or problem solving, ask thoughtful questions to engage the other person and help them increase their capacity for solving problems on their own. Thoughtful questions motivate the coachee to think, analyze, speculate and express feelings.

Non-LMP
Tool landing page copy (reporters)

When coaching or problem solving, ask thoughtful questions to engage the other person and help them increase their capacity for solving problems on their own. Thoughtful questions motivate the coachee to think, analyze, speculate and express feelings.

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PDF
lmpartnership.org
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SuperScrubs: It All Adds Up!

Submitted by Beverly White on Wed, 06/14/2017 - 15:40
Tool Type
Comics
Format
PDF
Running Your Team
Communication
Keywords
cartoon
SuperScrubs
comic
Topics
Affordability
Culture
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Hank
Q2/Q3-2017
hank51_superscrubs

Our comic superhero shows how every part of what you do adds value.

Tyra Ferlatte
Tyra Ferlatte
Tool landing page copy (reporters)
SuperScrubs: It All Adds Up!

Format:
PDF (color or black and white)

Size:
8.5" x 11"

Intended audience:
Anyone with a sense of humor

Best used:
Our comic superhero shows that our values all add up to our value.

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PDF (B&W version)
Quality
Transforming KP
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PDF
hank
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Flier Templates

Submitted by Laureen Lazarovici on Thu, 05/18/2017 - 18:02
Tool Type
Logos and Templates
Format
DOC
Running Your Team
Communication
Keywords
flyer
templates
flier
Role
Frontline Managers
UBT Consultants & UPRs
UBT Co-Leads
UBT Sponsors
Content Section
Logos and Templates
flyer templates

Need to spread the word fast? Download one of five flier templates, fill in your text, print out and you're done! These are Word templates, so no fancy software (or design skills!) are needed. 

Laureen Lazarovici
Tool landing page copy (reporters)
Flyer Templates

Format:
DOC

Size:
8.5" x 11"

Intended audience:
UBT consultants and co-leads as well as public affairs professionals who need to spread the word about an LMP issue. 

Best used:
Fill in and print out these color fliers and hand out or post on bulletin boards. 

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Breakthrough Conversations

Submitted by Laureen Lazarovici on Thu, 04/27/2017 - 13:19
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Communication
Keywords
breakthrough conversations
STATE
Topics
Communication
Role
All Roles
flyer_Breakthrough Conversations_STATE

When it's time to have a difficult conversation in your work life--or even personal life--use these tips and tools to make it go smoothly. Focus on the five-step STATE skills: share, tell, ask, talk, encourage. 

Non-LMP
Tool landing page copy (reporters)
Tools for a Difficult Conversation

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team members, champions, consultants, union representatives, and management and labor leads working in partnership on a range of collaborative issues. This guide can help you escalate unresolved problems, build trust with colleagues, and improve your personal communications skills.

Best used:
Refer to this resource when you are preparing to give feedback and delve deeper into a difficult situation, or to prepare to respond to feedback or a request to discuss an issue.

 

Done
Obsolete (webmaster)
tips (checklist, etc.)
PDF
not migrated
What's Your Phrase Coloring Page Beverly White Tue, 03/14/2017 - 15:51
poster
PDF
PDF (B&W version)
hank
lmpartnership.org
not migrated
Transforming KP
Backcover: What's a phrase that helps you keep your cool in a tense situation?
Tool Type
Posters
Format
PDF
Running Your Team
Communication
Keywords
puzzlels and games
Hank
back page poster
Stress
Topics
Culture
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Hank
Q1-2017
Taxonomy upgrade extras
ICU

Format: PDF (color and black and white)

Size: 8.5" x 11"

Intended audience: Frontline workers, unit-based teams

Best used: Write in the box a phrase that helps you keep your cool in a tense situation. Color the diagram and hang in your work space. 

poster_what's_your_phrase_coloring_page

What's a phrase that helps you keep your cool in a tense situation?

Jennifer Gladwell
Tyra Ferlatte
Released

SuperScrubs: From the Ground Up

Submitted by Beverly White on Tue, 03/14/2017 - 15:48
Tool Type
Comics
Format
PDF
Running Your Team
Communication
Keywords
cartoon
SuperScrubs
comic
Topics
Culture
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Hank
Q1-2017
hank50_superscrubs

Our comic superhero shows how everyone has a part in solving problems in their department's UBT.

Tyra Ferlatte
Tyra Ferlatte
Tool landing page copy (reporters)
SuperScrubs: From the Ground Up

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Anyone with a sense of humor

Best used:
Our comic superhero helps make it clear that everyone has a part in solving problems in their department's UBT.

Released
Tracking (editors)
Classification (webmaster)
PDF (B&W version)
Quality
Transforming KP
Obsolete (webmaster)
PDF
hank
not migrated

SuperScrubs: I'm in a UBT—and So Are You!

Submitted by Beverly White on Wed, 12/07/2016 - 13:11
Tool Type
Comics
Format
PDF
Running Your Team
Communication
Keywords
cartoon
SuperScrubs
comic
Topics
Culture
Hank
Fall 2016
hank49_superscrubs

Our comic superhero helps make it clear that everyone is part of their department's UBT.

Tyra Ferlatte
Tyra Ferlatte
Tool landing page copy (reporters)
SuperScrubs: I'm In a UBT — And So Are You

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Anyone with a sense of humor

Best used:
Our comic superhero helps make it clear that everyone is part of their department's UBT.

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Spread the Word: Tips to Keep Your Team Functioning

Submitted by Beverly White on Wed, 12/07/2016 - 13:05
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Communication
Topics
Communication
Culture
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Hank
Fall 2016
hank49_tool_spread_the_word_tips_to_keep_team_functioning

Try these tips to keep your team running smoothly and communicating well. 

Tyra Ferlatte
Tyra Ferlatte
Tool landing page copy (reporters)
Spread the Word

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline workers, managers and physicians

Best used:
When you need to improve how smoothly your team runs and improve communication, try these tips.

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PDF
hank
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Engage Your Entire Team

Submitted by Beverly White on Wed, 12/07/2016 - 12:52
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Communication
Topics
Culture
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Hank
Fall 2016
hank49_tool_engage_your_entire_team

Use these tips to engage your entire team.

Tyra Ferlatte
Tyra Ferlatte
Tool landing page copy (reporters)
Engage Your Entire Team

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline workers, managers and physicians

Best used:
When you want to engage your entire team, try these tips.

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PDF
hank
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Free to Speak: A Nurse Shows the Way

Submitted by Kellie Applen on Mon, 11/07/2016 - 14:25
Tool Type
Posters
Running Your Team
Communication
Topics
Quality
Taxonomy upgrade extras
ICU
poster_free_to_speak

A Kaiser Permanente nurse talks about our #FreeToSpeak culture.

Non-LMP
Non-LMP
Tool landing page copy (reporters)

Format: PDF

Size: 8.5" x 11"

Intended audience: Frontline workers, unit-based teams

Best used: Post these inspiring words from a nurse on our #FreeToSpeak culture on your department's bulletin board or in a break room.  

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poster
PDF
Southern California
lmpartnership.org
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