STATE

Breakthrough Conversations

Submitted by Laureen Lazarovici on Thu, 04/27/2017 - 13:19
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Communication
Keywords
breakthrough conversations
STATE
Topics
Communication
Role
All Roles
flyer_Breakthrough Conversations_STATE

When it's time to have a difficult conversation in your work life--or even personal life--use these tips and tools to make it go smoothly. Focus on the five-step STATE skills: share, tell, ask, talk, encourage. 

Non-LMP
Tool landing page copy (reporters)
Tools for a Difficult Conversation

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team members, champions, consultants, union representatives, and management and labor leads working in partnership on a range of collaborative issues. This guide can help you escalate unresolved problems, build trust with colleagues, and improve your personal communications skills.

Best used:
Refer to this resource when you are preparing to give feedback and delve deeper into a difficult situation, or to prepare to respond to feedback or a request to discuss an issue.

 

Done
Obsolete (webmaster)
tips (checklist, etc.)
PDF
not migrated
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