Frontline Workers

Tips for Improving Attendance

Submitted by Laureen Lazarovici on Fri, 03/16/2018 - 15:38
Region
Topics
Request Number
LSR-1658
Long Teaser

When our employees show up, they are at the ready to provide the best care and service to our patients and members. These tips will help you tackle attendance problems to keep your team running smoothly. 

Communicator (reporters)
Laureen Lazarovici
Photos & Artwork (reporters)
Only use image in listings (editors)
not listing only
Highlighted stories and tools (reporters)
Download the Tip Sheet

Want a colorful tip sheet with these ideas to hand out and post on bulletin boards? Download one here!

Status
Developing
Tracking (editors)
Story content (editors)
Headline (for informational purposes only)
Tips for Improving Attendance
Deck
Being here for our patients and members
Story body part 1

Unit-based teams encourage employees to make wise use of the National Agreement's sick-leave provisions, which help ensure that individuals have income in the event of a long-term illness or disability. Absences can also create hardship on other employees and affect member service and care. Here are some tips for improving attendance in your department: 

  1. Survey your unit or department to determine if there’s confusion about the use of sick time. If needed, find ways to educate staff on sick leave, tardiness and clocking in and out.
  2. Create an “attendance star” board to recognize staff members with great attendance.
  3. Encourage colleagues to schedule routine appointments during off-hours or in conjunction with lunch or breaks when possible.
  4. Track call-outs and use anonymous surveys to test for reasons why they are occurring.
  5. Use cause-and-effect tools such as fishbone diagrams to address unforeseen circumstances, morale, physical environment, workload or personal reasons.
  6. Engage staff with frequent conversations and be alert for — and respond to — indications of unhappiness or tension.
  7. Recruit an attendance champion to be on the lookout for opportunities to coach others on the importance of banking sick leave.
  8. Help employees track sick-leave usage by printing out and distributing the attendance calendar.
  9. Use the attendance scorecard to learn about the six essentials of good attendance and to see how your team rates. Then  develop small tests of change to address the weak spots identified by the scorecard.

Obsolete (webmaster)
Migrated
not migrated

April Crawford

ED-1299

Meet April Crawford, one of the Humans of Partnership

Tracy Silveria
Editor (if known, reporters)
Sherry Crosby
Status
Developing
Tracking (editors)
Date of publication

The best part about the SEIU-UHW Joint Employer Education Fund was that I got to go to school full time. All of my benefits were taken care of. I was still employed by Kaiser Permanente, and my position was held for me. How could I pass on that? I felt like if I wasn’t succeeding, or needed help, I always had somebody to help me. In November 2017 I graduated from the medical assisting program, which is sponsored by the Ed Fund, KP, and the San Francisco Foundation. Now my future is filled with unlimited possibilities.

Only use image in listings
not listing only

Cynthia Beaulieu

ED-1287

Meet Cynthia Beaulieu, one of the Humans of Partnership

Jennifer Gladwell
Editor (if known, reporters)
Sherry Crosby
Status
Developing
Tracking (editors)
Date of publication

Access to tuition reimbursement has allowed me the opportunity to go for my doctorate in organizational leadership. In one of my classes, I learned about positive psychology for leaders and how to help them become more resilient. I discuss this with employees and incorporate the concepts into my presentations to stewards and unit-based team health and safety champions. I feel very fortunate that the partnership and Kaiser Permanente value continuing education. I definitely would not be going for my doctorate right now if it weren’t for the educational funds. I also love the Ben Hudnall Memorial Trust. It offers me free continuing education so I’m able to maintain my credentials, which can also be very expensive. Being able to keep up my credentials at zero cost is amazing. You can’t beat that – it’s invaluable. There’s a website you can access for all these courses and it's free with the BHMT. It’s an untapped resource – I just learned about it last year.

Only use image in listings
not listing only

Antoine Watson

ED-1268

Meet Antoine Watson, on of the Humans of Partnership.

Non-LMP
Editor (if known, reporters)
Sherry Crosby
Status
Developing
Tracking (editors)
Date of publication

I’ve always had a passion for computers and I fell into the medical field because I wanted to help people. I went back to school because I wanted to further my career and combine my love for medicine with technology. Last year, I took a medical information technology class and I am taking another course this spring. I hope to transfer to Kaiser Permanente’s Information Technology department. That way, I can help nurses and doctors improve patient care through technology. Being a husband and a father of two boys and a baby girl—life can get pretty fast-paced and hectic. The Ben Hudnall Memorial Trust paid for me to take one day off per week while I was in school. I took off Wednesdays to study. It definitely made my grades better. I benefitted a lot.

Only use image in listings
not listing only

Becky Farinas

ED-1267

Meet Becky Farinas, one of the Humans of Partnership.

Jennifer Gladwell
Editor (if known, reporters)
Sherry Crosby
Status
Developing
Tracking (editors)
Date of publication

I was one of the first recipients of the RN-to-BSN program in the Hawaii region. I completed the program in May 2016. It was always my goal to get my bachelor’s degree in nursing but it was hard. Schooling is expensive and to get my foot in the door of health care I started as a Licensed Practical Nurse. My advice to others is, if you are interested in pursuing your education – do it! It’s a use-it-or-lose-it benefit and if you need help or advice there’s a resource list of people who have been through the program you can reach out to. I had someone encouraging me along the way, and now I’m encouraging others.

Only use image in listings
not listing only

Workforce of the Future Infographic

Submitted by Laureen Lazarovici on Fri, 02/16/2018 - 11:26
Tool Type
Format
Hank
ED-1308

Download this beautiful infographic, which uses the image of a tree to show how our workforce strategies grow from our roots and reach for the stars. 

Alec Rosenberg​
Tyra Ferlatte
Tool landing page copy (reporters)
Workforce of the Future Infographic

Format:
PDF

Size:
11" x 17" (tabloid) 

Intended audience:
Managers, union stewards and others who want to promote the workforce development programs offered by Kaiser Permanente and our unions. 

Best used:
Print out this tabloid-sized poster to hang in work areas and break rooms. 

Developing
Tracking (editors)
Obsolete (webmaster)
not migrated

Carolina Ugalde

ED-1298

Meet Carolina Ugalde, one of the Humans of Partnership.

Sherry Crosby
Editor (if known, reporters)
Tyra Ferlatte
Status
Developing
Tracking (editors)
Date of publication

I was working for a Kaiser Permanente research study performing echocardiograms, which use sound waves to make an image of your heart. When that clinical phase ended, I was out of a job. Fortunately, the Employment and Income Security Agreement gave me a year to find another position within KP. During that time, I completed an advanced echocardiography training program that was financed by the SEIU UHW-West & Joint Employer Education Fund. This training helped me qualify for a position as a cardiac sonographer at Kaiser Permanente San Francisco, working in a special clinic for patients with congenital heart disease. I find this field of work incredibly rewarding — you get to help children and adults born with heart problems. I’m so appreciative and grateful to Kaiser Permanente, SEIU and the Education Fund. Without them, I would still be where I was — looking for a position. They gave me the tools and the support I needed to continue my career.

Only use image in listings
not listing only

SuperScrubs: Conquering The Rapids

Submitted by Beverly White on Tue, 02/13/2018 - 14:57
Tool Type
Format
Hank
hank53_superscrubs

Our comic superhero shows that our workforce is adapatable and eager to learn and together we can conquer the rapids of the future.

Tyra Ferlatte
Tyra Ferlatte
Tool landing page copy (reporters)
SuperScrubs: Conquering the rapids

Format:
PDF (color or black and white)

Size:
8.5" x 11"

Intended audience:
Anyone with a sense of humor

Best used:
Our comic superhero demonstrates that together we can navigate and conquer the future.

Done
Tracking (editors)
Classification (webmaster)
PDF (B&W version)
Workforce Development
Obsolete (webmaster)
PDF
hank
not migrated
Word Search: Back to School Beverly White Tue, 02/13/2018 - 12:06
PDF
hank
not migrated
Word Search: Back to School
Tool Type
Format
Hank

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline workers, managers and physicians

Best used:
Print out and share copies of this word search at the start of your next meeting. Team members will look for the words related to continuing their education.

wordsearch_backtoschool

Use this word search to provide some variety in your next meeting.

Tyra Ferlatte
Tyra Ferlatte
Done