Right Team, Right Tool, Right Test
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Right Team, Right Tool, Right Test
Long Teaser
Armed with data and a method for change, the Santa Clara Women's Clinic UBT significantly reduced lab specimen errors that plagued their department. This short video tells their story of sustaining change.
Communicator (reporters)
Non-LMP
Status
Released
Team members at the busy Santa Clara Women’s Clinic in Northern California significantly reduced the rate of lab specimen errors that had plagued their department—and the team culture today is a far cry from the days when employees would cover up their mistakes for fear of punishment. Their success earned them an invitation to present their project at the prestigious Institute for Healthcare Improvement’s National Forum on Quality Improvement. Watch their story on sustaining change.
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