Communication

PPT: Bolder Communication Helps Diagnose Malnutrition

Submitted by Kellie Applen on Wed, 06/06/2012 - 16:08
Region
Northern California
Tool Type
PowerPoints
Format
PPT
Keywords
Roseville
Topics
Quality
Role
Frontline Managers
Frontline Physicians
Frontline Workers
UBT Consultants & UPRs
Content Section
Postcards to Posters
Taxonomy upgrade extras
lmpartnership.org
PPT_communication_malnutrition_ncal

This poster features a Northern California team that improved communication and its ability to diagnose malnutrition.

Non-LMP
Tool landing page copy (reporters)
Poster: Bolder communication helps diagnose malnutrition

Format:
PPT

Size:
1 Slide

Intended audience:
Frontline employees, managers and physicians; LMP staff, UBT consultants, and improvement advisers

Best used:
This poster features a Northern California team that improved communication and its ability to diagnose malnutrition. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente. 

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Poster: Bolder Communication Helps Diagnose Malnutrition

Submitted by Kellie Applen on Wed, 06/06/2012 - 16:03
Region
Northern California
Tool Type
Posters
Format
PDF
Topics
Quality
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Content Section
Postcards to Posters
Taxonomy upgrade extras
bulletin board packet
bb_communication_malnutrition_ncal

This poster features a Nothern California team that improved communication and its ability to diagnose malnutrition.

Non-LMP
Tool landing page copy (reporters)
Poster: Bolder Communication Helps Diagnose Malnutrition

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
Gain inspiration from this Northern California team that improved communication and its ability to diagnose malnutrition.

Released
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All in a Day's Work: Everyday Magic

Submitted by Shawn Masten on Thu, 05/10/2012 - 04:39
Tool Type
Comics
Format
PDF
Keywords
All in a day's work
cartoon
the magic of good service
Topics
Performance Improvement
Hank
Spring 2012
Taxonomy upgrade extras
hank
other_cartoon_hank_spring2011

The cartoon from the Spring 2012 edition of Hank provides a humorous look at the hard work of teams.

Tyra Ferlatte
Tyra Ferlatte
Tool landing page copy (reporters)
All in a Day's Work: Everyday Magic

Format:
PDF (color or black and white)

Size:
7.25" x 7.25" (prints out on 8.5" x 11") 

Intended audience:
Anyone with a sense of humor

Best used:
Download and post this humorous look at providing superior service on bulletin boards and in your cubicle, and attach it to emails. Have fun!

 

 

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hank
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Powerpoint: Modern Venue for Old-Fashioned Storytelling

Submitted by Kellie Applen on Fri, 04/27/2012 - 16:42
Region
Northern California
Tool Type
PowerPoints
Format
PPT
Keywords
Nothern California
webinars
spread successful practices
Topics
Communication
Performance Improvement
Content Section
Postcards to Posters
Taxonomy upgrade extras
presentation
ppt_modern_venue_storytelling

This PowerPoint slide highlights an EVS team that uses webinars to spread successful practices.

Non-LMP
Tool landing page copy (reporters)
Powerpoint: Modern Venue for Old-Fashioned Storytelling

Format:
PPT

Size:
1 Slide

Intended audience:
LMP staff, UBT consultants, improvement advisers

Best used:
This PowerPoint slide highlights an EVS team that uses webinars to spread successful practices. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente. 

Released
Tracking (editors)
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Poster: Busy Call Center Boosts Morale With Fun

Submitted by Kellie Applen on Fri, 04/27/2012 - 14:20
Region
Northern California
Tool Type
Posters
Format
PDF
Keywords
Silver Spring
Maryland
stress reduction
Topics
Best Place to Work
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Content Section
Postcards to Posters
Taxonomy upgrade extras
bulletin board packet
bb_busy_call_center_moral_md

This poster highlights a call center team that improved employee morale with fun, healthy diversions.

Non-LMP
Tool landing page copy (reporters)
Poster: Busy Call Center Boosts Morale With Fun

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
How can this poster help you and your team find fun ways to boost morale?

 

Released
Tracking (editors)
Obsolete (webmaster)
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Poster: Modern Venue for Old-Fashioned Storytelling

Submitted by Kellie Applen on Fri, 04/27/2012 - 13:42
Region
Northern California
Tool Type
Posters
Format
PDF
Keywords
storytelling
EVS
webinar
Northern California Environmental Services
Topics
Communication
Culture
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Content Section
Postcards to Posters
Taxonomy upgrade extras
bulletin board packet
bb_modern_venue_old_fashioned_storytelling

This poster highlights an EVS team that uses webinars to spread successful practices.

Non-LMP
Tool landing page copy (reporters)
Poster: Modern Venue for Old-Fashioned Storytelling

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster, for use on bulletin boards in break rooms and other staff areas, highlights an EVS team that uses webinars to spread successful practices.

Released
Tracking (editors)
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Poster: Reduce Patient No-Show Rates

Submitted by Shawn Masten on Sat, 03/03/2012 - 00:11
Region
Colorado
Tool Type
Posters
Format
PDF
Keywords
patients
radiology
ultrasounds
Lakewood Medical Center
Topics
Communication
Role
Frontline Workers
UBT Consultants & UPRs
UBT Co-Leads
Content Section
Postcards to Posters
Taxonomy upgrade extras
bulletin board packet
bb_CO_no_show

This poster provides tips on how to cut no-show rates.

Non-LMP
Tool landing page copy (reporters)
Poster: Reduce Patient No-Show Rates

Format:
PDF (color and black and white)

Size:
8.5” x 11”

Intended audience:
UBT members, co-leads and consultants

Best used:
Post on bulletin boards, in break rooms and other staff areas to demonstrate how reminder calls can reduce patient no-shows.

 

Released
Tracking (editors)
Classification (webmaster)
Workforce Development
Obsolete (webmaster)
poster
PDF
bulletin board packet
not migrated

Nine Steps to Create a Storytelling Run Chart

Submitted by tyra.l.ferlatte on Tue, 01/31/2012 - 14:46
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Metrics
Keywords
run chart
runchart
create a run chart
Topics
Performance Improvement
Hank
Summer 2012
create_a_run_chart

This tool will walk you through how to create a run chart from your team's test of change data.

Tyra Ferlatte
Tyra Ferlatte
Tool landing page copy (reporters)
Nine Steps to Create a Storytelling Run Chart

Format:
PDF

Size:
8.5" x 11"

Intended audience:
UBT consultants and co-leads

Best used:
Follow these step-by-step instructions to make a run chart from your UBT's data, creating a visual display that shows how your team's tests of change are working.

 

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Poster: Tell Me Your Story [template]

Submitted by Kellie Applen on Fri, 01/06/2012 - 16:05
Tool Type
Posters
Format
PDF
Keywords
unit-based teams
transform Kaiser Permanente
spread effective practices
Topics
Communication
Culture
Role
Frontline Managers
Frontline Physicians
Frontline Workers
bb_tell_your_story_template

Use this template to help you share stories of your team's successes and failures--and help tranform KP into the best place to receive and give care.

Non-LMP
Tool landing page copy (reporters)
Poster: Tell me your story template

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
Use this template to help you share stories of your team's successes and failures—and help tranform KP into the best place to receive and give care. Post on bulletin boards in break rooms and other staff areas.

Released
Tracking (editors)
Obsolete (webmaster)
not migrated

Poster: Tell Me Your Story

Submitted by Kellie Applen on Fri, 01/06/2012 - 15:52
Tool Type
Posters
Format
PDF
Keywords
unit-based teams
storytelling
transform Kaiser Permanente
spread effective practices
Topics
Communication
Culture
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Content Section
Postcards to Posters
Taxonomy upgrade extras
bulletin board packet
bb_tell_your_story

A reminder that by sharing stories of your team’s successes and challenges, you are showing everyone the way to better health care for all, inspiring others to follow your lead.

Non-LMP
Tool landing page copy (reporters)

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used: A reminder that by sharing stories of your team’s successes and challenges, you are showing everyone the way to better health care for all, inspiring others to follow your lead. On bulletin boards in break rooms and other staff areas.

Released
Tracking (editors)
Obsolete (webmaster)
not migrated
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