Communication

PPT: Storytelling Helps With Early Cancer Detection

Submitted by Shawn Masten on Fri, 04/26/2013 - 15:11
Region
Tool Type
Format
Taxonomy upgrade extras
ppt_northwest_storytelling

This PowerPoint slide from the May/June 2013 Bulletin Board Packet features a Northwest team that used a unique approach to increase patient cancer screening.

Non-LMP
Tool landing page copy (reporters)
PPT: Storytelling Helps With Early Cancer Detection

Format:
PPT

Size:
1 Slide

Intended audience:
LMP employees, UBT consultants, improvement advisers

Best used:
This PowerPoint slide features a Northwest team that tried a unique approach to get more patients screened for cancer. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente. 

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Business Literacy Training Glossary Shawn Masten Mon, 01/28/2013 - 14:07
not migrated
Business Literacy Training Glossary
Tool Type
Format
Topics

Format:
PDF

Size: 
8.5" x 11"

Intended audience:
Unit-based team managers and union members

Best used:
Share these terms used in the study of Kaiser Permanente business operations with team members to inspire discussion of budgets and to help generate ideas to serve patients while saving money.

tips_NCal_biz_lit_glossary

This tool includes a list of selected business terms used in the study of Kaiser Permanente business operations.

Non-LMP
Tyra Ferlatte
Released

PPT: Communication Improves Mammogram Rates

Submitted by Kellie Applen on Mon, 01/07/2013 - 19:46
Tool Type
Format
ppt_increase_mammogram_rates_md.

This PowerPoint slide, from the January/February 2013 Bulletin Board Packet, features a Maryland team that improved mammogram rates through better communication.

Non-LMP
Tool landing page copy (reporters)
PPT: Communication Improves Mammogram Rates

Format:
PPT

Size:
1 Slide

Intended audience:
LMP employees, UBT consultants, improvement advisers

Best used: 
This PowerPoint slide features a Maryland team that improved mammogram rates through better communication. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente. 

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Word Search: Spreading the Word

Submitted by tyra.l.ferlatte on Wed, 10/24/2012 - 18:03
Tool Type
Format
Running Your Team
wordsearch_spreadingtheword

Use this word search to provide some variety in your next meeting.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
Word Search: Spreading the Word

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline workers, managers and physicians

Best used:
When you need to break it up next time, use this word search about electronic communications and other marketing terms.

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Word Search: Path to Performance

Submitted by tyra.l.ferlatte on Wed, 10/24/2012 - 17:50
Tool Type
Format
wordsearch_pathtoperformance

Use this word search to provide some variety in your next meeting.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
Word Search: Path to Performance

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline workers, managers and physicans

Best used:
Provide some variety and fun at a team meeting with this puzzle. 

 

 

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LMP Editorial Guidelines

Submitted by tyra.l.ferlatte on Wed, 10/24/2012 - 11:56
Tool Type
Format
Topics
editorialguidelines_August2016 (ED-1922, updated Sept. 2021)

These guidelines explain the different options for getting a story or tool published in Hank or on LMPartnership.org, and what sort of stories and tools the LMP communications team is looking for regularly.

Laureen Lazarovici
Tyra Ferlatte
Updates contacts and includes new logo and style.
Tool landing page copy (reporters)
LMP Editorial Guidelines

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Those interested in getting a story or tool published in Hank or on LMPartnership.org

Best used:
Review and follow these guidelines on editorial content to have your story or tool published.

 

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Poster: Help Teams Grow

Submitted by Kellie Applen on Fri, 09/28/2012 - 10:56
Tool Type
Format
Content Section
Taxonomy upgrade extras
bb_help_your_teams_grow

This poster features a checklist UBT co-leads and sponsors may use to help teams develop.

Non-LMP
Tool landing page copy (reporters)
Poster: Help Teams Grow

Format:
PDF

Size:
8.5” x 11”

Intended audience:
Unit-based teams and UBT sponsors

Best used:
Set your team up with these 10 tips and point them down the road to success.

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poster
PDF
Georgia
bulletin board packet
not migrated

Hank Libs: Put on Your Thinking Caps

Submitted by tyra.l.ferlatte on Thu, 09/06/2012 - 16:55
Tool Type
Format
Topics
puzzles_and_games_Hank_libs

Have some fun--and reinforce some LMP concepts--by using this Hank lib at your team meeting.

Jennifer Gladwell
Tyra Ferlatte
Tool landing page copy (reporters)
Hank Libs: Put on Your Thinking Caps

Format:
PDF

Size:
8.5" x 11" 

Intended audience:
Frontline workers and managers

Best used:
Provide some variety and fun at a team meeting while highlighting interest-based problem solving.

 

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'Huddle Power': Video User's Guide

Submitted by Kellie Applen on Mon, 07/23/2012 - 13:28
Tool Type
Format
Content Section
Taxonomy upgrade extras
other_huddles

This user's guide explains why huddles are an effective way of improving performance and describes how to use the "Huddle Power" video to inspire team members to hold short, regular meetings.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
'Huddle Power': Video User's Guide

Format: 
PDF

Size: 
8.5" x 11"

Intended audience: 
Frontline employees, managers and physicians, and UBT consultants

Best used: 
Show the "Huddle Power" video and pass out this guide at UBT meetings and trainings to inspire your team to use daily huddles as one way to improve performance. 

Click here to watch the "Huddle Power" video.

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Team’s Ongoing Success Brings in $10 Million in Medicare Revenue

Submitted by Jennifer Gladwell on Mon, 07/09/2012 - 16:52
Region
Topics
Request Number
sty_Colorado_medicare risk
Long Teaser

The Medicare Risk UBT in Colorado exceeds its initial projections of recovering $3 million in lost Medicare reimbursements, bringing in more than $10 million in 2011.

Communicator (reporters)
Jennifer Gladwell
Photos & Artwork (reporters)
The Medicare Risk Business Services unit audits all Medicare Advantage charts in Colorado.
Only use image in listings (editors)
not listing only
Highlighted stories and tools (reporters)
Get Inspired

Spark your own team's ideas and do some good work in Partnership.

 

Status
Released
Tracking (editors)
Flash
Story content (editors)
Headline (for informational purposes only)
Team’s ongoing success brings in $10 in Medicare reimbursement
Deck
Fixing one error leads to continued improvement
Story body part 1

Colorado’s “small team with the big impact” has surpassed even its own expectations, reporting an additional $7 million in Medicare reimbursements last year. That brings the total capture to $10.3 million for Medicare Advantage visits in 2010.

The Medicare Risk Business Services unit—made up of five auditors, a data analyst and a manager—is in charge of auditing all inpatient Medicare Advantage charts to make sure the agency is billed correctly.

Two years ago, a technical issue with Kaiser Permanente’s partner hospitals in the region resulted in incomplete physician signatures on patient charts—which prevented KP from submitting the bills for hospital stays and procedures to Medicare for reimbursement. The error was corrected, but the team had to review 26,000 hospital inpatient notes for that year.

When it first began correcting the error, the unit-based team predicted collecting an additional $2 million to $3 million for 2010 and team members are pleased that their efforts netted KP an additional $7 million.

“It amazes me what the UBT is able to harness and have such great outcomes,” says management co-lead Treska Francis.

The department has worked through the backlog and is now able to submit bills to Medicare within 10 days of a patient’s discharge.

The small team attributes its ongoing success to:

  • quick huddles
  • holding each other accountable
  • transparent communication

“On a daily basis, we know what needs to be completed for the day, (we) set a goal and we go for it,” says labor co-lead Stephanie White, a Medicare risk auditor and SEIU Local 105 member.

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