Obstetrics/Gynecology
- Reviewing upcoming ultrasound appointments to schedule reminder calls
- Dividing call duties among different assigned staffers to ensure privacy
- Calling a day in advance of appointments to discuss patient instructions
What can your team do to reach out to patients? And how could your team work with other teams to improve service?
Armed with data and a method for change, the Santa Clara Women's Clinic UBT significantly reduced lab specimen errors that plagued their department. This short video tells their story of sustaining change.
Team members at the busy Santa Clara Women’s Clinic in Northern California significantly reduced the rate of lab specimen errors that had plagued their department—and the team culture today is a far cry from the days when employees would cover up their mistakes for fear of punishment. Their success earned them an invitation to present their project at the prestigious Institute for Healthcare Improvement’s National Forum on Quality Improvement. Watch their story on sustaining change.