Speak-up culture

Speak Up, Change a Life Kellie Applen Mon, 02/22/2016 - 14:58
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Topic
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VID-132_Speak_Up_Change_a_Life/VID-132Speak_Up_Change_A_Life%20%283%29.zip
Request Number
VID-132_speakup_change_a_life
Running Time
3:00
Long Teaser

Here is a real example of the impact that an empowered worker had on our patients—starting with 8-year-old Lucy Scott.

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Non-LMP
Editor (if known, reporters)
Non-LMP
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VID-132_Speak_Up_Change_a_Life/VID-132_Speak_Up_Change_A_Life2.jpg
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Date of publication

Here is a real example of the impact that an empowered worker had on our patients—starting with 8-year-old Lucy Scott.

 

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Speak Up, Speak Out

Request Number
VID-124_speakup_speakout
Long Teaser

Former Kaiser Permanente Chairman and CEO Bernard J. Tyson on the importance of a #FreeToSpeak culture at work.

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Non-LMP
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Non-LMP
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http://content.jwplatform.com/videos/q9NUH8Vk-iq13QL4R.mp4
Running Time
:40
Status
Released
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Former Kaiser Permanente Chairman and CEO Bernard J. Tyson on the importance of a #FreeToSpeak culture at work.

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Partnership Attitude Brings State-of-Art Test to Members Jennifer Gladwell Tue, 08/11/2015 - 15:58
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Deck
Neurology department in the Northwest improves ability to diagnose epilepsy
Request Number
sty_nw_eeg_jg_tf
Long Teaser

Some of our youngest members will benefit from having the new test, which came about after a frontline union member approached a doctor about pairing up to get it approved.

Story body part 1

“This whole project was a mere idea written on a piece of paper only a few months ago,” says Juan Piantino, MD, “and now it’s a reality.”

Shortly after Dr. Piantino, a neurologist, came to Kaiser Permanente in July 2014, he was approached by another member of the department—Debbie Newcomb, an electro-neurodiagnostic technologist and UFCW Local 555 member. Newcomb’s work includes performing electroencephalograms (EEGs), a test that monitors a patient’s brain waves and helps diagnose patients with epilepsy.

She was interested in implementing ambulatory EEGs (AEEGs), an advanced technology that is relatively new. Because the test is conducted over a longer time period than a routine EEG, it is more likely to capture events that provide the medical team with information needed for a good diagnosis. AEEGs also are less expensive than an inpatient telemetry EEG. But Newcomb needed a physician partner to move forward.

“I wasn’t intimidated about approaching him,” says Newcomb, who’s the labor co-lead of the neurology UBT. “The partnership has given me the confidence to speak up—and in fact, I consider it part of my role as a union steward.”

Swift implementation

Dr. Piantino had experience with the test with other health care systems—as did Newcomb—and was enthusiastic. The pair began figuring out how the test could be implemented in the Northwest region. Newcomb collaborated with the staff at the Stanford Comprehensive Epilepsy Center to understand the specific details of its program. She worked with KP Purchasing to identify the type and cost of the machines that would be needed.

Armed with information, Dr. Piantino met with leadership of the Northwest Permanente Medical Group—and within a few short months, in December 2014, the region was equipped to do continuous ambulatory EEGs.

So far this year, 16 patients have had their treatment guided by the ambulatory EEG as outpatients. Because the test is administered with a camera, the physician reading the results can see the patient in real time and correlate the brain activity to the physical movements of the patient. In addition, being able to conduct the test in the patient’s own environment avoids a potentially stressful and expensive hospital stay.

One adult patient had been in and out of the Emergency department five times in two weeks. Newcomb performed the ambulatory EEG on him; he had five events, all pseudo-seizures. “He is now seeing the proper doctor for his problems—no more trips to the ED,” Newcomb says.

By the end of July, the program already had paid for the cost of equipment. The benefits of an accurate diagnosis for the patient are immeasurable.

“It was the positive attitude and the willingness to improve patient care that made this happen in record time,” says Dr. Piantino.

Pediatric patients helped

Not all epilepsy is easily identifiable. One young, active child who was recently diagnosed was brought into the Neurology clinic because he was not meeting developmental milestones, and his parents and physician were concerned. The team turned to the ambulatory EEG.

“We got a really good study,” says Dr. Piantino. “This will guide his therapy.”

In another instance, neonatologists at Sunnyside Medical Center were able to control a newborn baby’s seizures within 48 hours when they turned to the ambulatory/continuous monitoring EEG test—after the routine EEG didn’t reveal any unusual brain activity.

“I have been a pediatric neuro-intensivist at two big centers, in Seattle and Chicago,” Dr. Piantino says, “and I can say with confidence that this child received state-of-the-art treatment.”

 

Communicator (reporters)
Jennifer Gladwell
Editor (if known, reporters)
Tyra Ferlatte
Debbie Newcomb, an electro-neurodiagnostic technologist and UFCW Local 555 member, paired up with Dr. Juan Piantino to get the test approved.
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Status
Done
Flash

Portraits in Partnership: A union worker's point of view

Request Number
VID_114_POV_union_worker
Long Teaser

This video shows what it's like to work in partnership at Kaiser Permanente from a union worker's point of view.

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Video Media (reporters)
Download File URL
VID-114_union_worker_POV/VID-114_UnionWorkerPOV.zip
Running Time
2:30
Status
Released
Tracking (editors)
Date of publication

When Lab Assistant Cher Gonzalez talks, her manager and facility leaders listen. That's just one of the many benefits, she says, of working in the Labor Management Partnership at Kaiser Permanente. Watch this short piece to see a union worker's perspective of the LMP.

 

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Poster: Free to Speak

Submitted by Beverly White on Thu, 03/05/2015 - 14:28
Tool Type
Format
Topics
bb2015_free_to_speak

This poster features the Free to Speak slogan. Share with your team about having a culture of openness.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
Poster: Free to Speak

Format:
PDF (color and black and white)

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
Post on bulletin boards, in break rooms and in other staff areas, and use as a discussion tool during meetings to remind your team members we embrace a culture of openness.

Read this story and other resources.

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Quality
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poster
PDF
Northern California
bulletin board packet
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Welcome to Kaiser Permanente

Request Number
vid-104_Welcome_to_KP
Long Teaser

In this short video, Kaiser Permanente Chairman and CEO Bernard J. Tyson welcomes new employees and encourages them to use their voices, speak up and make a difference.

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Video Media (reporters)
Download File URL
/VID-104_Welcome_to_KP/VID-104_Welcome_to_KP_Bernard_1215_Master.zip
Running Time
3:03
Status
Released
Tracking (editors)
Flash
Date of publication

In this short video, Kaiser Permanente Chairman and CEO Bernard J. Tyson welcomes new employees and encourages them to use their voices, speak up and make a difference.

 

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CEO Bernard Tyson Talks to the New York Times About Speaking Out

Submitted by Julie on Wed, 11/13/2013 - 16:30
Topics
Request Number
Sty_Bernard_Tyson_NYT
Long Teaser

Kaiser Permanente’s chief executive officer, Bernard Tyson, sat down with New York Times reporter Adam Bryant to talk about leadership for the paper’s Sunday business column, “Corner Office.” Read the story on the Times' website.

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Non-LMP
Photos & Artwork (reporters)
CEO Bernard Tyson listens to a question from the audience at a Union Delegates Conference.
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Released
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Story content (editors)
Headline (for informational purposes only)
CEO Bernard Tyson Talks to the New York Times about Speaking Out
Story body part 1

Kaiser Permanente’s chief executive officer, Bernard Tyson, recently sat down with the New York Times to talk about leadership for a regular business column featuring corporate leaders called the “Corner Office.” Tyson recalled the standards for integrity his father, a carpenter and minister, set for him as a child. He also discussed how those early lessons have affected the kind of feedback he looks for today as the leader of one of the country’s largest nonprofit health care organizations.

 

Q. What were some early leadership lessons for you?

A. I grew up in a large family, with two brothers and four sisters….

Read the full interview on the New York Times website.

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Poster: Safe to Speak Up?

Submitted by Andrea Buffa on Wed, 07/31/2013 - 14:57
Tool Type
Format
Poster: Safe to speak up?

This poster, from the July/August 2013 Bulletin Board Packet, provides tips to help your team create a workplace culture where employees feel free to raise concerns.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)

Format:
PDF (color and black and white)

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
Post on bulletin boards in break rooms and other staff areas to help your team create a workplace culture where employees feel free to raise concerns.

Related stories:

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Tracking (editors)
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poster
PDF
lmpartnership.org
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Bring Your Team Together Shawn Masten Wed, 05/01/2013 - 17:15
not migrated
Bring Your Team Together
Tool Type
Format
Running Your Team

Format:
PDF

Size: 
8.5" x 11"

Intended audience:
Frontline managers and workers

Best used:
Post on bulletin boards, in break rooms and in other staff areas to inspire your team to have awesome huddles.

 

poster_huddles_hank35

This poster lists 10 steps to great huddles.

Non-LMP
Tyra Ferlatte
Released
All in a Day's Work: To Speak or Not to Speak Shawn Masten Wed, 05/01/2013 - 17:13
not migrated
All In a Day's Work: To Speak or Not to Speak
Tool Type
Format
Topics

Format:
PDF (color or black and white)

Size:
7.25" x 7.25" (prints out on 8.5" x 11") 

Intended audience:
Anyone with a sense of humor

Best used:
Illustrate the importance of speaking up by posting this humorous take on culture on bulletin boards and in your cubicle, and attaching it to emails. 

 

hank35_cartoon

"To Speak or Not to Speak" is the focus of this cartoon from the Spring 2013 Hank.

Tyra Ferlatte
Tyra Ferlatte
Released