Speak Up, Speak Out
Former Kaiser Permanente Chairman and CEO Bernard J. Tyson on the importance of a #FreeToSpeak culture at work.
Former Kaiser Permanente Chairman and CEO Bernard J. Tyson on the importance of a #FreeToSpeak culture at work.
Here is a real example of the impact that an empowered worker had on our patients—starting with 8-year-old Lucy Scott.
Here is a real example of the impact that an empowered worker had on our patients—starting with 8-year-old Lucy Scott.
Former Kaiser Permanente Chairman and CEO Bernard J. Tyson on the importance of a #FreeToSpeak culture at work.
Former Kaiser Permanente Chairman and CEO Bernard J. Tyson on the importance of a #FreeToSpeak culture at work.
Some of our youngest members will benefit from having the new test, which came about after a frontline union member approached a doctor about pairing up to get it approved.
“This whole project was a mere idea written on a piece of paper only a few months ago,” says Juan Piantino, MD, “and now it’s a reality.”
Shortly after Dr. Piantino, a neurologist, came to Kaiser Permanente in July 2014, he was approached by another member of the department—Debbie Newcomb, an electro-neurodiagnostic technologist and UFCW Local 555 member. Newcomb’s work includes performing electroencephalograms (EEGs), a test that monitors a patient’s brain waves and helps diagnose patients with epilepsy.
She was interested in implementing ambulatory EEGs (AEEGs), an advanced technology that is relatively new. Because the test is conducted over a longer time period than a routine EEG, it is more likely to capture events that provide the medical team with information needed for a good diagnosis. AEEGs also are less expensive than an inpatient telemetry EEG. But Newcomb needed a physician partner to move forward.
“I wasn’t intimidated about approaching him,” says Newcomb, who’s the labor co-lead of the neurology UBT. “The partnership has given me the confidence to speak up—and in fact, I consider it part of my role as a union steward.”
Dr. Piantino had experience with the test with other health care systems—as did Newcomb—and was enthusiastic. The pair began figuring out how the test could be implemented in the Northwest region. Newcomb collaborated with the staff at the Stanford Comprehensive Epilepsy Center to understand the specific details of its program. She worked with KP Purchasing to identify the type and cost of the machines that would be needed.
Armed with information, Dr. Piantino met with leadership of the Northwest Permanente Medical Group—and within a few short months, in December 2014, the region was equipped to do continuous ambulatory EEGs.
So far this year, 16 patients have had their treatment guided by the ambulatory EEG as outpatients. Because the test is administered with a camera, the physician reading the results can see the patient in real time and correlate the brain activity to the physical movements of the patient. In addition, being able to conduct the test in the patient’s own environment avoids a potentially stressful and expensive hospital stay.
One adult patient had been in and out of the Emergency department five times in two weeks. Newcomb performed the ambulatory EEG on him; he had five events, all pseudo-seizures. “He is now seeing the proper doctor for his problems—no more trips to the ED,” Newcomb says.
By the end of July, the program already had paid for the cost of equipment. The benefits of an accurate diagnosis for the patient are immeasurable.
“It was the positive attitude and the willingness to improve patient care that made this happen in record time,” says Dr. Piantino.
Not all epilepsy is easily identifiable. One young, active child who was recently diagnosed was brought into the Neurology clinic because he was not meeting developmental milestones, and his parents and physician were concerned. The team turned to the ambulatory EEG.
“We got a really good study,” says Dr. Piantino. “This will guide his therapy.”
In another instance, neonatologists at Sunnyside Medical Center were able to control a newborn baby’s seizures within 48 hours when they turned to the ambulatory/continuous monitoring EEG test—after the routine EEG didn’t reveal any unusual brain activity.
“I have been a pediatric neuro-intensivist at two big centers, in Seattle and Chicago,” Dr. Piantino says, “and I can say with confidence that this child received state-of-the-art treatment.”
This video shows what it's like to work in partnership at Kaiser Permanente from a union worker's point of view.
When Lab Assistant Cher Gonzalez talks, her manager and facility leaders listen. That's just one of the many benefits, she says, of working in the Labor Management Partnership at Kaiser Permanente. Watch this short piece to see a union worker's perspective of the LMP.
This poster features the Free to Speak slogan. Share with your team about having a culture of openness.
In this short video, Kaiser Permanente Chairman and CEO Bernard J. Tyson welcomes new employees and encourages them to use their voices, speak up and make a difference.
In this short video, Kaiser Permanente Chairman and CEO Bernard J. Tyson welcomes new employees and encourages them to use their voices, speak up and make a difference.
Kaiser Permanente’s chief executive officer, Bernard Tyson, sat down with New York Times reporter Adam Bryant to talk about leadership for the paper’s Sunday business column, “Corner Office.” Read the story on the Times' website.
This poster, from the July/August 2013 Bulletin Board Packet, provides tips to help your team create a workplace culture where employees feel free to raise concerns.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline managers and workers
Best used:
Post on bulletin boards, in break rooms and in other staff areas to inspire your team to have awesome huddles.
This poster lists 10 steps to great huddles.
Format:
PDF (color or black and white)
Size:
7.25" x 7.25" (prints out on 8.5" x 11")
Intended audience:
Anyone with a sense of humor
Best used:
Illustrate the importance of speaking up by posting this humorous take on culture on bulletin boards and in your cubicle, and attaching it to emails.
"To Speak or Not to Speak" is the focus of this cartoon from the Spring 2013 Hank.