Value Compass Concepts

Co-Pays: Make Collections Easier, Just Ask

  • Training your team about the co-pay collection process and how to ask for money
  • Educating about the importance of co-pays and the availability of financial assistance
  • Hiring a financial counselor, and making them both visible and available to patients

What can your team do to get needed trainings from other departments? What else could your team do to see how your work fits into KP's "big picture"? 

 

The EZ Option of Cash Co-Pays

  • Training staff on how to handle cash, and tracking payments
  • Getting a lock box to safely store cash payments, and reviewing data at monthly meetings
  • Letting other teams know that cash payments are possible

What can your team do to look at the care experience though the eyes of the patient? What else could your team do to make going to the doctor easier for the member? 

 

Highlights of the 2015 National Agreement

Submitted by Paul Cohen on Sun, 11/13/2016 - 15:03
Tool Type
Reports and Guides
Format
Image
PDF
PPT
Topics
LMP News
Role
Frontline Managers
Frontline Workers
2015 NA highlights.pdf

The 2015 National Agreement between Kaiser Permanente and the Coalition of of Kaiser Permanente Unions is the most comprehensive, forward-looking contract in the history of the Labor Management Partnership. See a summary of key points (PDF or PPT).

Non-LMP
Non-LMP
Tool landing page copy (reporters)
Highlights of the 2015 National Agreement

Format/sizes:

  • PDF (two pages, 8.5" x 11")
  • PPT (18-slide deck)
  • Small infographic (sized to print on 8.5" x 14" paper)
  • Large infographic (sized to print on 11" x 17" paper)

Intended audience:
Frontline workers, managers and physicians 

Best used:
Brief text and graphics give an overview of key provisions of the 2015 National Agreement. Choose the format that works best for you!

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Speak Out, Speak Up, Be Heard

Submitted by Kellie Applen on Mon, 11/07/2016 - 12:28
Tool Type
Posters
Format
PDF
Running Your Team
Communication
Keywords
10 essential tips
Topics
Culture
Role
Frontline Workers
poster_speak_out_speak_up_be_heard

Tips for speaking out in the workplace and being heard.

Non-LMP
Non-LMP
Tool landing page copy (reporters)
Speak Up, Speak Out, Be Heard

Format: 
PDF (color or black and white)

Size: 
8.5" x 11"

Intended audience: 
Frontline workers, unit-based teams

Best used: 
Post these five tips for speaking up and being heard on bulletin boards and in break rooms.

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poster
PDF
lmpartnership.org
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The Inside Story

Submitted by tyra.l.ferlatte on Wed, 11/02/2016 - 00:10
Topics
Communication
Role
UBT Consultants & UPRs
UBT Co-Leads
Long Teaser

How to stay up to date with all things partnership. 

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Photos & Artwork (reporters)
Only use image in listings (editors)
not listing only
Highlighted stories and tools (reporters)
Making the Case for Partnership

Inside perspectives on why unit-based teams and our Labor Management Partnership are worth the investment of time, money and energy. 

Status
Developing
Story content (editors)
Story body part 1

Take advantage of everything LMP Communications has to offer and more!

Hank

The flagship publication of the Labor Management Partnership, Hank (named in honor of Henry J.) brings forward the diverse perspectives of frontline workers, managers and physicians across Kaiser Permanente. It features:

  • Stories about unit-based teams that have taken a collaborative approach to achieve measurable performance improvement.
  • Stories about individuals who, by working in partnership, have undergone a personal shift that has changed their level of engagement at work.
  • Examples of effective practices that a team or individual can apply.
  • Tools that make working in partnership easier: Practical tips and techniques for improving performance and solving problems in a team environment.

Each quarterly issue also has a comic on a partnership theme, puzzles and games, a poster and more.

LMP Insider

Our twice-monthly e-bulletin links you to useful tips, tools, team-tested practices and videos on LMPartnership.org. Subscribe today! (Scroll to the bottom of this page and enter your email address in the box.)

Oldie but Goodie

A checklist from the Labor Management Partnership’s early days, with seven principles and 37 related behaviors describing what working in partnership looks like. 

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ED Takes a Group Approach to Skill Building

Submitted by anjetta.thackeray on Tue, 11/01/2016 - 14:43
Region
Southern California
Keywords
triage
emergency medical technician
CPR
Topics
Workforce of the Future
Request Number
sty_SCAL_Panorama City_ED_careerRx1
Long Teaser

When you’re busy with day-to-day patient care, tending to your personal career goals isn’t easy.

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Non-LMP
Notes (as needed)
Photos taken/8/26 AMc
Photos & Artwork (reporters)
From left, Rebecca Linares, ward clerk transcriber and SEIU-UHW member, emergency room assistant Richard Rowland, SEIU-UHW, and assistant department administrator Sylvana Hrovatic.
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Learn more (reporters)

Sylvana Hrovatic, Sylvana.C.Hrovatic@kp.org

Becky Linares, Rebecca.X.Linares@kp.org

Additional resources

For more information on the SEIU-UHW Joint Employer Education Trust, visit www.seiu-uhweduc.org.

Collaborate (reporters)
Collaborate
UBT Tracker
Highlighted stories and tools (reporters)
Spreading the Word

As a union steward, Becky Linares is spreading the word by:

  • talking to her co-workers about the education trust programs.
  • bringing LMP Workforce Planning and Development materials to union stewards’ meetings.
  • posting fliers about the trust in her department and others.

“I don’t just keep it in the emergency room,” Linares says. “I want people to know there is money there to support their careers.”

For more information or career counseling, visit www.kpcareerplanning.org. Or, for SEIU members, www.seiu-uhweduc.org.

Status
Released
Tracking (editors)
Flash
Story content (editors)
Headline (for informational purposes only)
ED takes a group approach to skill building
Deck
UBT takes charge of its own career development, improves patient service
Byline
Anjetta McQueen
Story body part 1

Most people think about advancing their careers as a personal goal—if and when they get the time and support to map out a plan. But Panorama City’s Emergency Department unit-based team saw that boosting the team’s skills also matters to KP members, patients and the department. It used collaboration—and LMP trust funds—to improve the workflow and put several staff members on a solid career path.

“It’s not just about making more money. It’s also about being able to provide the best care possible,” says Richard Rowland, one of two emergency room assistants finishing courses needed to earn promotions to emergency service technician positions.

Early last year, the unit-based team started a “door-to-doc” project aimed at moving patients more efficiently through the ER. Results soon stalled because many staff members lacked the training or official certifications to help nurses with such triage duties as drawing blood and organizing labs. About that time, Sylvana Hrovatic arrived as assistant department administrator and management co-lead. She was focused on improving patient service and care, and says it was her labor partners who steered the conversation to career development.

With the help of ward clerk transcriber Becky Linares, labor co-lead and an SEIU UHW steward, the UBT reached out to the SEIU UHW-West & Joint Employer Education Fund to create a plan for employee career advancement in the department.

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Team Process

To enhance communication and participation, unit-based teams use processes that are designed to encourage teamwork,  ike outcome-oriented meetings and frequent huddles. Teams also regularly analyze data to make sure their improvement efforts are on track. Advanced UBTs employ more sophisticated approaches that include adopting or spreading successful practices and getting input from Kaiser Permanente members and patients. 

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