The executive summary of a 2012 study by Cornell's Institute of Labor Relations shows the positive impact of KP's LMP and other labor partnerships on patient care, cost and workplace quality.
This PowerPoint slide highlights a team that reduced missed antibiotic orders by having two nurses check antibiotic orders.
Six tips for implementing a facility-wide UBT strategy.
This poster spotlights a team that cut wait times in half by nipping the need for repeat studies.
The Business Office at the Redwood City Medical Center in Northern California was letting some of their bills slip by.
Specifically those billed to Medi-Cal and the Northern California region asked facility business offices to improve the turnaround time for filing those treatment authorization requests.
They wanted to improve the reimbursement rate for care provided to Medi-Cal patients because that initiated payment to Kaiser Permanente. So, the region asked facilities to file the authorizations within five days from the day a Medi-Cal patient was discharged.
But apart from the one-year time limit on billing, a lot of business departments didn’t monitor the number of days it took to file those requests. Sometimes it might take 30 days, other times perhaps just two days. They needed a consistent turnaround time.
“A dollar devalues the longer it’s out there,” says Pattie Murphy-Kracht, director of the admitting and business office. “So an outstanding bill loses its value the longer it’s unpaid.”
The Redwood City team decided to monitor the electronic work queue that tracks patient billing to look for Medi-Cal patients. They also monitored the electronic list of Medi-Cal hospital patients, so the team could anticipate their discharge.
In two months, the number of days to file a treatment authorization request dropped from 21 to two days.
The team said being open to change was a big reason for their success.
“We’re good at trying different ways of doing things,” union co-lead Jessica Garcia says. “Change isn’t always easy, but we’re not stuck on one way.”
Redwood City Medical Center business office dramatically reduces turn-around time for submitting requests for Medi-Cal reimbursement.
This slide spotlights a team that found a way to speed up the entry of medical records into HealthConnect.
This poster highlights a team that reduced missed antibiotic orders by having two nurses check antibiotic orders.
Use this template to help you share stories of your team's successes and failures--and help tranform KP into the best place to receive and give care.
A reminder that by sharing stories of your team’s successes and challenges, you are showing everyone the way to better health care for all, inspiring others to follow your lead.
A poster of our Value Compass, which puts the member and patient at the center of everything we do, and is used as a guide for decision making and problem solving.