PDF

Format:
PDF

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
Use this meeting icebreaker to build trust and inspire creativity with team members.

Format:
PDF

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
Use this meeting icebreaker to share life events with team members. From the Winter 2013 Hank.

Format:
PDF

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
Use this meeting icebreaker to find out interesting things about your team members. 

Format:
PDF

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
Use this meeting icebreaker to build camaraderie between team members by finding out unusual things they have in common. From the Summer 2012 Hank.

Format:
PDF

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
Share this story of a UBT that cut waste by scheduling same-medication patients on the same days with your team to spark waste-reduction discussions and suggestions.

Format:
PDF

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster highlights unit assistants who worked to reduce costly and stressful patient readmissions by increasing the percentage of follow-up appointments within seven days of discharge. Post on bulletin boards, in break rooms and other staff areas.

Format:
PDF (color and black and white)

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
Gain inspiration from Cassandra Phelps, who took advantage of career development opportunities and found herself in a place she never imagined!

See the 4-minute video here.

Format:
PDF (color and black and white)

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
Posted on bulletin boards, in break rooms and other staff areas, this poster features information on how to use an icebreaker during a meeting to get to know your team members better.

Format:
PDF (color and black and white)

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used: 
Post this infographic, with ideas for how your team can bring the patient's voice into your performance improvement efforts, on bulletin boards, in break rooms and other staff areas. 

Format:
2 PDFs

Size:
8.5" x 11" 

Intended audience:
Frontline teams and co-leaders

Best used:
Download a blank fishbone diagram template, and then take a look at these filled-out examples to help you understand the kind of information you will want to brainstorm with your team.