Frontline Physicians

• Posting laminated cards at med stations of commonly used drugs and where these are regulary stored
• Delivering drugs 15 minutes prior to adminstration to allow time to be prepared
• Color-coding bins of new meds to distinguish from a patient’s discontinued meds

What can your team do to plan ahead and prepare in advance to anticipate patient needs?

• Reformatting the log sheets to clarify tasks and reduce confusion
• Discussing the goals of compliance regularly and setting deadlines for completing logs
• Double-checking the logs to ensure quality of process and relieve patient anxiety

What can your team do to improve your work process? 

• Discussing the problem and identifying the process to establish a chain of custody
• Creating a procedural map, highlighted with photos and standardized tasks
• Distributing laminated copies to appropriate areas of lab

What can your team do to analyze and improve your workflow? 

• Including Mrs. Dash seasoning packets with meals
• Writing scripts for personnel to educate patients
• Getting informed on all diet options

What can your team do to look at a hospital stay through the eyes of a patient? 

• Sharing scheduling data with collaborative departments
• Setting boundaries to respect the other department’s needs and processes, like avoiding late-day appointments
• Writing it down and gettng consensus so everyone can follow the procedure

What can your team do to work collaboratively with a sister department to improve the patient experience?