This checklist identifies factors that play an important role in helping teams sustain the changes of their performance improvement projects. Use these questions to spark discussion.
Non-LMP
Non-LMP
Needs period at end of attribution sentence at bottom--other possible changes tk
Best used: Use this form as is or adapt it for your department's needs so team members may use it to report when something isn't right—helping to create a speak-up culture.
This form, used to report instances when care is compromised or there is a deviation in the agreed-upon workflow, was developed by teams in South San Francisco. Its use has helped empower employees to speak up when something isn't right. Featured in the Spring 2013 Hank.
Best used: This one-page tipsheet with seven short talking points describes KP's advantages as a health plan. Use to understand how Kaiser Permanente is different and better than other health plans, and to encourge non-members to consider joining KP.
tool_7 ways KP is better.doc
A seven-point tip sheet to help KP employees talk about why Kaiser Permanente is the best place to get health care.
Non-LMP
Tyra Ferlatte
This is a related tool that links to union ambassador story: http://www.lmpartnership.org/stories-videos/union-ambassadors-promote-value-help-grow-kp-membership
ART TK: An image of the tool, when PDF is complete
Intended audience: Support staff including consultants, advisors, co-leads, and sponsors
Best used: Developmental support is a key element in the successful implementation of transitioning UBTs. Support teams must be aware of the three behavioral "levers" they can pull to effectively help a team: expressing (what you say), modeling (what you do), and reinforcing (how you back it up). Use this form when beginning to work with a support consultant or advisor.
Developmental support is a key element in helping teams move along the Path to Performance. This worksheet helps consultants, advisors, sponsors and co-leads map out a support plan.
Non-LMP
NOTE: Description in worksheet is a little over twice as long as it is here for better communication of purpose, while keeping this section below 300 characters.
For Leadership 1-5, Use of Tools 1-5
Intended audience: UBT consultants, UBT co-leads and members
Best used: This simple matrix helps teams set performance improvement goals for the year. Use as a working document in unit-based team meetings or training sessions.
ppt_Prioritization Matrix.ppt
One page PowerPoint form used to help unit-based teams prioritize their goals.
Intended audience: UBT consultants, public affairs staff, regional and facility-level LMP staff, and others involved in planning a UBT fair
Best used: Download and review this detailed guide as the first step in planning a UBT fair at your region or facility. Topics include assembling your committee, setting the date and location that will attract the most people to your event, mobilizing teams and presenters, and ensuring your fair goes off without a hitch. Includes space to write in due dates and names of staff assigned to each task.
