performance improvement tool

10-Minute Tool to Ensure Good Service

Submitted by Paul Cohen on Fri, 01/06/2012 - 17:35
Tool Type
Tip Sheets
Format
PDF
Keywords
PowerPoint
best service
performance improvement tool
slide
Topics
Service
Taxonomy upgrade extras
lmpartnership.org
tips_10-minute tool_AIDET.pdf

Simple service-quality techniques using the AIDET model: Acknowledge, Introduce, Duration, Explanation, Thank You.

Non-LMP
Tool landing page copy (reporters)
10-Minute Tool to Ensure Good Service

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline teams

Best used:
Review these simple techniques based on the AIDET model in team meetings and training to learn how to provide quality service from the start.

 

Released
Tracking (editors)
Obsolete (webmaster)
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UBT Project Prioritization Matrix

Submitted by Paul Cohen on Fri, 09/16/2011 - 17:17
Region
Northern California
Tool Type
Checklists
Format
PPT
Keywords
UBT
priority
regional priorities
performance improvement tool
Topics
Performance Improvement
Role
Frontline Managers
UBT Consultants & UPRs
UBT Co-Leads
UBT Sponsors
ppt_Prioritization Matrix.ppt

One page PowerPoint form used to help unit-based teams prioritize their goals.

Non-LMP
Non-LMP
Companion to "How to prioritize team goals" story
Tool landing page copy (reporters)
UBT Project Prioritization Matrix

Format:
PowerPoint slide

Size:
8.5" x 11"

Intended audience:
UBT consultants, UBT co-leads and members

Best used:
This simple matrix helps teams set performance improvement goals for the year. Use as a working document in unit-based team meetings or training sessions.

Released
Obsolete (webmaster)
not migrated
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