10-Minute Tool to Ensure Good Service

Submitted by Paul Cohen on Fri, 01/06/2012 - 17:35

Simple service-quality techniques using the AIDET model: Acknowledge, Introduce, Duration, Explanation, Thank You.

Non-LMP
Status
Released
Tool Type
Tip Sheets
Format
PDF
Keywords
PowerPoint
best service
performance improvement tool
slide
Topics
Service
Taxonomy upgrade extras
lmpartnership.org
tips_10-minute tool_AIDET.pdf
Tool landing page copy (reporters)

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline teams

Best used:
Review these simple techniques based on the AIDET model in team meetings and training to learn how to provide quality service from the start.

 

Headline (for informational purposes only)
10-Minute Tool to Ensure Good Service
Tracking (editors)
Flash
Date of publication
Obsolete (webmaster)
not migrated
Archived content
Live, non-archived content
Medium Teaser

Use the golden rule, and then some, with the AIDET model to provide excellent service. 

Short Teaser

Manners matter—use the AIDET skills for top-notch service.

This has been edited
1
Content Type
Tool
Content Goal
Instruct
Subject
Service
Best practices
Performance improvement
Value Compass Concepts
Successful practices
Unit-based team concepts