Best used:
Review these simple techniques based on the AIDET model in team meetings and training to learn how to provide quality service from the start.

Released

Tracking (editors)

03/21/2012 - 12:00

Fri, 01/06/2012 - 12:00

Obsolete (webmaster)

not migrated

Read more about 10-Minute Tool to Ensure Good Service

10-Minute Tool for Service Recovery

Submitted by Paul Cohen on Fri, 01/06/2012 - 17:12

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lmpartnership.org

tips_10-minute tool_A-HEART

Proven tips for making it right when members or patients are unhappy.

Non-LMP

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10-Minute Tool for Service Recovery

Format:
PDF

Size:
8.5" X 11"

Intended audience:
Frontline teams

Best used:
Share these simple techniques based on the A-HEART model with your team members to learn how to restore member or patient relationships if service breaks down.