10-Minute Tool for Service Recovery

Submitted by Paul Cohen on Fri, 01/06/2012 - 17:12

Proven tips for making it right when members or patients are unhappy.

Non-LMP
Status
Released
Tool Type
Tip Sheets
Format
PDF
Keywords
PowerPoint
best service
service recovery
slide
Topics
Service
Taxonomy upgrade extras
lmpartnership.org
tips_10-minute tool_A-HEART
Tool landing page copy (reporters)

Format:
PDF

Size:
8.5" X 11"

Intended audience:
Frontline teams

Best used:
Share these simple techniques based on the A-HEART model with your team members to learn how to restore member or patient relationships if service breaks down.

 

Headline (for informational purposes only)
10-Minute Tool for Service Recovery
Tracking (editors)
Flash
Date of publication
Classification (webmaster)
Subject
Service
Obsolete (webmaster)
not migrated
Archived content
Live, non-archived content
Medium Teaser

Be empathic, be genuine...follow these and other tips for resolving an issue with a member.

Short Teaser

Unhappy member? Check out how to help!

This has been edited
1
Content Type
Tool
Content Goal
Instruct
Subject
Customer service
Patient and member at the center
Member Patient Satisfaction
Best practices
Performance improvement
Member services
Departments
Unit-based team concepts
Value Compass
Value Compass Concepts
Patient satisfaction
Service
Successful practices