Communication

Word Search: Back to School Beverly White Tue, 02/13/2018 - 12:06
PDF
hank
not migrated
Word Search: Back to School
Tool Type
Puzzles and Games
Format
PDF
Keywords
puzzles and games
Topics
Best Place to Work
Workforce of the Future
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Hank
Q1-2018

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline workers, managers and physicians

Best used:
Print out and share copies of this word search at the start of your next meeting. Team members will look for the words related to continuing their education.

wordsearch_backtoschool

Use this word search to provide some variety in your next meeting.

Tyra Ferlatte
Tyra Ferlatte
Done
Leading With Emotional Intelligence (classroom) Laureen Lazarovici Mon, 01/29/2018 - 16:46
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not migrated
Keywords
emotional intelligence
Role
Frontline Managers
Frontline Physicians
Frontline Workers
UBT Co-Leads
Headline (for informational purposes only)
Leading With Emotional Intelligence (classroom)
Request Number
LSR-1983
Long Teaser

This course teaches leaders specific competencies for managing their own emotions and the emotions of others, dealing with difficult conversations and facilitating difficult team issues that come with change.

Story body part 1

Course description

This course recognizes emotional intelligence as a key skill to help lead teams through change and improvement. It teaches leaders specific competencies for managing their own emotions and the emotions of others, dealing with difficult conversations and facilitating difficult team issues that come with change.  

Path to Performance

Level 3, 4, 5

Duration

2 hours

 

Who should attend

This course is intended for unit-based team co-leads and members

Course requirements

Labor Management Partnership Orientation (LMPO)

Communicator (reporters)
Laureen Lazarovici
Editor (if known, reporters)
Tyra Ferlatte
Only use image in listings (editors)
not listing only
Status
Developing
Effective Stakeholding (classroom) Laureen Lazarovici Mon, 01/29/2018 - 15:26
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not migrated
Keywords
stakeholder
Topics
LMP Processes
Role
Frontline Workers
UBT Co-Leads
UBT Sponsors
Headline (for informational purposes only)
Effective Stakeholding (classroom)
Request Number
LSR-1983
Long Teaser

Participants will discover the important role stakeholding plays in unit-based teams.

Story body part 1

Course description

This course is designed to improve the methods of a representative or “stakeholder” by providing tools and scenarios that will improve communication and teach how to manage issues.

Path to Performance

Level 2

Duration

8 hours

 

Who should attend

This course is intended for labor participants only. Job categories who should attend are labor (co-leads, stewards and sponsors).

Course requirements

Labor Management Partnership Orientation (LMPO)

Communicator (reporters)
Laureen Lazarovici
Editor (if known, reporters)
Tyra Ferlatte
Only use image in listings (editors)
not listing only
Status
Developing

Storytelling Training

Submitted by Kellie Applen on Wed, 01/17/2018 - 17:24
Topics
Communication
Long Teaser

A story is a great way to connect with patients and coworkers. This workshop shows you simple ways to share your story.

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Photos & Artwork (reporters)
Only use image in listings (editors)
not listing only
Status
Developing
Tracking (editors)
Story content (editors)
Story body part 1

A story is a great way to connect with patients and co-workers. This workshop shows you simple ways to share your story.

Training description

Discover how to harness the power of storytelling. Learn our fool-proof technique for sharing your story, inspiring others and spreading successful practices throughout Kaiser Permanente.  

Path to Performance

Levels 1—5

Duration

Usually 90 minutes, but this training can be customized to suit your team's needs.

Who should attend

This in-person training is for unit-based teams, LMP councils, unit/departments, and other groups.

 

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Communications Skills Training

Submitted by Kellie Applen on Wed, 01/17/2018 - 17:22
Topics
Communication
Long Teaser

This training will help you practice listening, developing a succinct message and more.

Communicator (reporters)
Non-LMP
Photos & Artwork (reporters)
Only use image in listings (editors)
not listing only
Status
Developing
Tracking (editors)
Story content (editors)
Story body part 1

This training will help you practice listening, develop a succinct message and more.

Training description

This training shows how to get a message across to Kaiser Permanente members, co-workers, supervisors — even family members. Put new skills to work in advocating for change, presenting to your team, promoting KP, training others, giving information to members and advancing your career at KP. 

Path to Performance

Levels 1—5

Duration

Usually 90 minutes, but can be customized to suit your team's needs

Who should attend

This in-person training is for unit-based teams, LMP councils, units/departments and other groups.

 

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Breakthrough Conversations Communications Training Kellie Applen Wed, 01/17/2018 - 17:06
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not migrated
Long Teaser

Ever had a conversation go sideways? This workshop will help you identify and prepare for tough discussions.

Story body part 1

Ever had a conversation go sideways? Nervous about bringing up a concern with your manager or partner? This workshop will help you identify and prepare for tough discussions.

Training description

Learn how to manage difficult conversations by engaging in role play and using communication tools to help you share your views and create dialogue that leads to understanding and action.    

Path to Performance

Levels 1—5 

Duration

Usually 90 minutes, but can be customized to suit your team's needs.

Who should attend

This in-person training is for unit-based teams, LMP Councils, units/departments and other groups.

 

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Only use image in listings (editors)
not listing only
Status
Developing

Co-Lead Workshop (classroom, virtual)

Submitted by Laureen Lazarovici on Sun, 01/14/2018 - 17:55
Keywords
UBT co-leads
Topics
Culture
LMP Processes
Role
UBT Co-Leads
Request Number
LSR-1983
Long Teaser

This workshop is designed to help co-leads communicate and agree about how they will work together.

Communicator (reporters)
Laureen Lazarovici
Editor (if known, reporters)
Tyra Ferlatte
Photos & Artwork (reporters)
Only use image in listings (editors)
not listing only
Highlighted stories and tools (reporters)
Get the Tools

Becoming a UBT co-lead means you play a key role in creating an environment where all team members can help improve quality and service for our patients. Make sure you have the tools to succeed.

UBT Roles
How Co-leads Help Their Teams Manage Change
On-Boarding New Manager Co-Leads
10 Essential Tips for Union Co-leads
Planning and Conducting the First Meeting
Status
Developing
Tracking (editors)
Story content (editors)
Headline (for informational purposes only)
Co-Lead Workshop (classroom)
Story body part 1

Course description

The Co-lead workshop exposes co-leads to the skills and knowledge needed to make unit-based teams work together effectively. The skills the co-lead learns are discussed and agreements are made regarding implementation as he/she returns to the unit-based team.

Path to Performance

Levels 2, 3

Duration

Two 4-hour modules (8 hours total)

Who should attend

This course is the first of two workshops intended specifically for all labor, management or physician unit-based team co-leads. The workshop builds on previous LMP orientation training co-leads may have attended. Following this course, co-leads are encouraged to attend the advanced course titled: Team Leadership for Co-leads: Leading Your Team to the Next Level. 

Course requirements

Requires basic knowledge of:

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Free to Speak Communications Training

Submitted by tyra.l.ferlatte on Wed, 12/20/2017 - 16:03
Topics
Communication
Long Teaser

Everyone has a voice at Kaiser Permanente—and KP needs to hear from you. This empowering training helps teams understand why this is important and how each person can make sure their voice is heard. 

Communicator (reporters)
Non-LMP
Photos & Artwork (reporters)
Only use image in listings (editors)
not listing only
Status
Developing
Tracking (editors)
Story content (editors)
Story body part 1

Everyone has a voice at Kaiser Permanente — and KP needs to hear yours. This empowering training helps teams understand why every voice matters and how to be sure all are heard. 

Training description

Creating a space where workers feel safe speaking up leads to better patient care and a better workplace. This fast-paced, interactive workshop helps frontline workers and managers learn what a speaking-up culture looks like, why it matters and how to manage difficult conversations through role play and group exercises.  

Path to Performance

Levels 1—5

Duration

Usually 90 minutes, but this training can be customized to suit your team's needs.

Who should attend

This in-person training is for unit-based teams, LMP councils, units/departments and other groups.

 

 

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Puzzles and Games Answers Laureen Lazarovici Mon, 11/20/2017 - 17:13
PDF
hank
not migrated
Puzzles and Games Answers
Tool Type
Puzzles and Games
Format
PDF
Keywords
Hank
answers
puzzles and games
puzzles
games
answer key
20th anniversary
Topics
Best Place to Work
Culture
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Hank
Q2/Q3-2018

Format:
PDF

Size:
8.5" x 11" 

Intended audience:
Frontline employees, managers and physicians

Best used:
Find out the answers to the puzzles and games in the last 12 issues of Hank. There is one page for each issue, so scroll down to the one you want. 

ED-1187

Get the answers to the puzzles and games that ran in the last 12 Hank issues.

Beverly White
Tyra Ferlatte
Released
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