Communication

Team Member Engagement

When UBT members are actively involved with their team, they speak up with their best ideas about how to improve the department. They take advantage of partnership processes like consensus decision-making and interest-based problem solving to make the department a great place to work. They look at how the department is doing on key metrics—like those around service and quality—and use that information to come up with ideas for improvement.

FAQs About the New LMPartnership.org

Submitted by Laureen Lazarovici on Tue, 10/25/2016 - 10:03
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Frequently asked questions (and answers!) viewers may have when they preview the new LMP website, including highlights of new features and links to old favorites. 

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Laureen Lazarovici
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Frequently Asked Questions About LMPartnership.org
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Check out what's new and locate your old favorites
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Q: What’s new?

  • Our new Team-Tested Practices toolkits bring together all the ingredients you need to help your team succeed. Find out what other teams have done to improve, click to get the tools like the ones they used—and download a few fun goodies.
  • We’ve made finding exactly what you need as easy (and fun!) as shopping for shoes online. Use our new navigation to filter by region, topic, department, format and team level.
  • Our search engine is better, faster and more streamlined. Find what you need—without having to wade through a bunch of stuff you don’t want.
  • The new site is fully responsive—so you can access it from any smartphone or tablet, at work or on the road.

Q: Where did my region’s page go?

A: Click on the About LMP tab to see the Regions page.  

Q: Where can I find tools?

A: Under the new Library tab—at LMPartnership.org/tools, and from a prominent link on the home page. Take advantage of the improved navigation and filter by topic, team level, dimension, role, tool type and format.

Q: Where did the videos go?

A: Find videos under the new Library tab. Or go directly to LMPartnership.org/videos. Zero in on exactly what you need by filtering by topic, region, team level and dimension.

Q: Where are the stories?

A:  Find stories under the new Library tab. You’ll find some stories under the Team-Tested Practices tab. These toolkits pair stories of teams with the kinds of tools the teams used to improve performance and meet their goals. This will make it easier for your team to follow in their footsteps for success. Stories you’ve read in Hank are under the Library tab and at LMPartnership.org/hank.

Q: Where is the UBT section?

A: The new Path to Performance section has most of the material you used to find in the UBT section; click on the tab or go directly to LMPartnership.org/path-to-performance. Find a customized kit of tools and materials tailored to any team level and P2P dimension. Or explore everything available for any one of the seven dimensions of performance (sponsorship, leadership, training, team process, team member engagement, use of tools, and goals and performance).

Q: Where is the Path to Performance toolkit?

A:  To access most of the materials that used to be in the Path to Performance toolkit, visit the new Path to Performance tab or go directly to LMPartnership.org/path-to-performance. With just a few clicks, find a customized kit of tools and materials tailored to the team level and P2P dimension you want. Or explore everything available for any one of the seven dimensions of performance (sponsorship, leadership, training, team process, team member engagement, use of tools, and goals and performance).

Q: Where did the toolkits go?

A: These are now our new How-To Guides. They're linked to from our LMP Focus Area pages, in the Path to Performance section, and elsewhere. To get a list of them all, go to LMPartnership/tools and then under the "Tool Type" option, select "How To Guides." 

Q: Where can I send feedback? 

A: Email Laureen.X.Lazarovici@kp.org, the LMP communication team's managing editor. 

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UBT Roles Vaughn.R.Zeitzwolfe Sun, 10/09/2016 - 23:02
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Intended audience:
UBT co-leads and members

Best used:
This worksheet can help you prepare for your first co-lead meeting and the first UBT meeting to clarify team members' roles and responsibilities.

 

This chart provides UBT co-leads and members with information regarding the different UBT roles and their responsibilities.

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Free to Speak: A Union Worker Shows the Way

Submitted by Kellie Applen on Thu, 09/29/2016 - 09:25
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Words from a union worker on Kaiser Permanente's #FreeToSpeak culture.

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Free to Speak: A Union Worker Shows the Way

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Intended audience: 
Frontline workers, unit-based teams

Best used: 
Post these inspiring words from a union worker on our #FreeToSpeak culture on your team's bulletin board or in a break room. 

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Driving for Better Communication Leads to Better Courier Routes

  • Brainstorming ways to encourage use of email system, including instructing and coaching one another on the system
  • Diversifying its communication methods, including the creation of a communication board with information about the projects the team is working on, notes from UBT meetings and a copy of the department’s weekly e-newsletter, “Heads Up”
  • Changing from a representative UBT to a general membership UBT with regularly scheduled meetings throughout the region, so that all employees are able to participate​​

What can your team do to g

A Visual Board Is Worth 10,000 Words

Submitted by Beverly White on Wed, 09/07/2016 - 16:38
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Visual boards are a powerful way to improve communication and get team members more involved.

Beverly White
Tyra Ferlatte
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Format:
PDF 

Size: 
8.5" x 11" 

Intended audience:
Unit-based team consultants and team co-leads

Best used:
Create an effective visual board for your unit-based team. UBTs that regularly huddle in front of their visual board find the practice helps to surface issues.

You may also be interested in:
How to Create a Visual Board

 

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SuperScrubs: See Something, Say Something

Submitted by Beverly White on Wed, 09/07/2016 - 16:16
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In this full-page comic, our superhero shares tools for having a free to speak culture and working in a safe environment.

Beverly White
Tyra Ferlatte
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SuperScrubs: See Something, Say Something

Format:
PDF (color or black and white)

Size:
8.5" x 11"

Intended audience:
Anyone with a sense of humor

Best used:
In this full-page comic, our superheroes share how speaking up can keep your work environment—and our patients—safe.

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