Communication
Team Member Engagement
When UBT members are actively involved with their team, they speak up with their best ideas about how to improve the department. They take advantage of partnership processes like consensus decision-making and interest-based problem solving to make the department a great place to work. They look at how the department is doing on key metrics—like those around service and quality—and use that information to come up with ideas for improvement.
FAQs About the New LMPartnership.org
Frequently asked questions (and answers!) viewers may have when they preview the new LMP website, including highlights of new features and links to old favorites.
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
UBT co-leads and members
Best used:
This worksheet can help you prepare for your first co-lead meeting and the first UBT meeting to clarify team members' roles and responsibilities.
This chart provides UBT co-leads and members with information regarding the different UBT roles and their responsibilities.
Team Cracks the Case of Missing Lab Orders
- Identifying departments that send patients and specimens without orders
- Using a playful law enforcement theme to educate the “violators”
- Monitoring data and recognizing departments that are improving
What can your team do to approach a serious issue in a more playful way? What else could your team do to help "violators" change without blame?
Free to Speak: A Union Worker Shows the Way
Words from a union worker on Kaiser Permanente's #FreeToSpeak culture.
Physical Therapists Use Whiteboard to Help Rehab Communication
- Collaborating on “hand-off” messages between Physical Therapy and nursing staff
- Writing specific messages about daily therapy sessions on a board in the patient’s room
- Standardizing information placed on the boards
What can your team do to encourage better communication between team members?
Driving for Better Communication Leads to Better Courier Routes
- Brainstorming ways to encourage use of email system, including instructing and coaching one another on the system
- Diversifying its communication methods, including the creation of a communication board with information about the projects the team is working on, notes from UBT meetings and a copy of the department’s weekly e-newsletter, “Heads Up”
- Changing from a representative UBT to a general membership UBT with regularly scheduled meetings throughout the region, so that all employees are able to participate
What can your team do to g
A Visual Board Is Worth 10,000 Words
Visual boards are a powerful way to improve communication and get team members more involved.
SuperScrubs: See Something, Say Something
In this full-page comic, our superhero shares tools for having a free to speak culture and working in a safe environment.