Check out the presentations from the teams participating in the virtual UBT fair on involving patients in performance improvement.
This poster, which appears on the back cover of the Summer 2014 Hank, features information to assist in welcoming new Kaiser Permanente members.
This poster, which appears in the July/August 2014 Bulletin Board Packet, highlights the elements of the Nurse Knowledge Exchange Plan and can be shared during your UBT meetings to engage your team on how to implement this process.
Nurse Knowledge Exchange Plus provides a blueprint for patient safety and communication. Learn how it's done.
Format:
PDF
Size:
8.5” x 11”
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster features information to assist in welcoming new Kaiser Permanente members, and should be posted on bulletin boards, in break rooms and other staff areas.
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This poster, which appears in the March/April 2014 Bulletin Board Packet, features information that will help the new members feel welcomed.
Format:
PDF
Size:
8.5” x 11”
Intended audience:
Frontline employees, managers and physicians
Best used:
Hang this poster detailing how one UBT improved service and boosted morale on bulletin boards, in break rooms and other staff areas. Use it to discuss possible changes with colleagues.
This poster, which appears in the March/April 2014 bulletin board packet, features a Northwest team that has improved lab turnaround times.
A poster of the Value Compass, which puts the member and patient at the center of everything we do and is used as a guide for decision making and problem solving.
The team on the 2-South Med-Surg unit at Sunnyside Hospital shines. Patient satisfaction scores have climbed over time as a result of numerous tests of change. Watch this short video to find out how a once-troubled department turned its culture around to sustain high performance.
The 2-South Med-Surg unit-based team at Sunnyside Medical Center in the Northwest has created a culture of high performance—but it wasn’t always that way. Before they could get to a place where team members are comfortable running simultaneous tests of change on multiple service projects, they had to overcome poor morale and staff churn. This is the story of how by changing team culture, the 2-South UBT sustains high performance.
KP has powerful tools for performance improvement. Unit-based teams have the ability to launch and sustain change. Here are 10 ways to bring together these unique tools, teams and techniques to better serve KP members and patients.
These presentations from the Sept. 11, 2013, virtual UBT fair reveal how teams are improving the new member experience.