Wait times

Create a Surgery Wait List and Serve More Patients
  • Creating a wait list for patients who need to schedule surgeries
  • Assigning a full-time employee to manage the wait list
  • Using openings in the schedule to squeeze in emergency patients

What can your team do to improve patient satisfaction and efficiencies in your department? What else could your team do to relieve scheduling backlogs?

 

 

Laureen Lazarovici Fri, 09/02/2016 - 16:36
Pharmacy Team Cuts Wait Times, Improves Patient Satisfaction
  • Monitoring incoming same-day prescriptions and moving them ahead of the line to be processed immediately
  • Using clear bags for same-day prescriptions, instead of standard white bags, so those orders stand out for pharmacy technicians
  • Encouraging patients to refill their prescriptions through mail-order to reduce the load on in-house pharmacists

What can your team do to be innovative problem solvers? What else could your team do to increase patient satisfaction?

 

 

Laureen Lazarovici Fri, 09/02/2016 - 15:13
Questionnaire Shaves Wait Times for Gastrointestinal Patients
  • Creating a questionnaire and training staff on the new process
  • Partnering with the business office supervisor and asking the receptionists to hand the form to all GI procedure patients at check-in
  • Decreasing/minimizing the RN time to review the entire document in detail and focus on patients' specific questions
  • Giving patients a choice between RN discharge or MD discharge

What can your team do to improve efficiencies in your department? What else could your team do to help shorten patients' wait times?

 

 

Laureen Lazarovici Thu, 09/01/2016 - 13:44
Priority Prescriptions in 15 Minutes — in the Quiet Zone
  • Implementing a quiet zone to allow staff to better concentrate
  • Shifting work schedules so more staff are available during peak hours
  • Communicating one on one with pharmacy staff about changes being made and why, and what data show

What can your team do to effectively respond to workflow and target changes? What else could your team do to meet targeted goals?

 

 

Laureen Lazarovici Sun, 08/28/2016 - 16:59

Small Changes, Healthy Babies—A Quicker Path to Vaccinations

  • Giving injections in the exam room, rather than the injection clinic
  • Limiting the choice for physicians to two versions of the same vaccine to choose from—instead of several
  • Huddling among medical assistants and physicians once or twice a day to determine which of their incoming patients need vaccines. Medical assistants then have the shots ready for those patients
What can your team do to use small tests of change in tackling large problems?

PPT: Primary Care UBT Gives Patient Gift of Time

Submitted by Anonymous (not verified) on Fri, 05/15/2015 - 11:43
Region
Colorado
Northwest
Tool Type
PowerPoints
Format
PPT
Keywords
Englewood
May/June 2015 Bulletin Board Packet
Regional Infusion Center
Topics
Service
Role
Frontline Workers
UBT Consultants & UPRs
ppt_UBT_primary_care_gives patients_gift_of_time

This PowerPoint slide from the May/June 2015 Bulletin Board Packet features a Colorado Primary Care team and a Northwest Regional Infusion Center that has given the gift of time by implementing a faster way of administering medication used to treat rheumatoid arthritis.

Non-LMP
Tool landing page copy (reporters)
PPT: Service - Primary Care UBT Gives Gift of Time

Format:
PPT

Size:
1 Slide

Intended audience:
LMP employees, UBT consultants, improvement advisers

Best used:
This PowerPoint slide features a Colorado Primary Care team and a Northwest Regional Infusion Center that has given the gift of time by implementing a faster way of administrating medication used to treat rheumatoid arthritis. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente. 

Released
Tracking (editors)
Obsolete (webmaster)
not migrated

Postcard: Service: Northwest ED Team

Submitted by Beverly White on Mon, 12/29/2014 - 13:47
Region
Northwest
Tool Type
Postcards
Format
PDF
Keywords
service
Northwest
bulletin board poster
January/February 2015 Bulletin Board Packet
Topics
Service
bb2015_Postcard_ Service_Sunnyside_Medical_Center_Northwest

This postcard, which appears in the January/February 2015 Bulletin Board Packet, features an Emergency Department team from the Northwest that developed a "fast track" service for patients and improved service scores.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
Postcard: Service - Sunnyside Medical Center

Format:
PDF

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
Share these tips about "fast tracking" service for Emergency Department patients with your team on bulletin boards, in break rooms and other staff areas.

Released
Tracking (editors)
Classification (webmaster)
Quality
Obsolete (webmaster)
poster
PDF
Northern California
bulletin board packet
not migrated

PPT: Transforming Transport

Submitted by Shawn Masten on Fri, 04/26/2013 - 15:14
Region
Mid-Atlantic States
Tool Type
PowerPoints
Format
PPT
Keywords
Mid-Atlantic States
inpatient transport
Capitol Hill Medical Center
May/June 2013 Bulletin Board Packet
Topics
Service
Role
Frontline Workers
UBT Consultants & UPRs
Content Section
Postcards to Posters
Taxonomy upgrade extras
lmpartnership.org
bulletin board packet
ppt_capitolhill_adultmedicine

This PowerPoint slide from the May/June 2013 Bulletin Board Packet features a Mid-Atlantic States Team that reduced patient transport times.

Non-LMP
Tool landing page copy (reporters)
PPT: Transforming Transport

Format:
PPT

Size:
1 Slide

Intended audience:
LMP employees, UBT consultants, improvement advisers

Best used:
This PowerPoint slide features a Mid-Atlantic States team that reduced patient transport times. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente. 

Released
Tracking (editors)
Obsolete (webmaster)
not migrated

PPT: Lab Gets Quicker on the Draw

Submitted by Kellie Applen on Mon, 02/25/2013 - 14:51
Region
Northern California
Tool Type
PowerPoints
Format
PPT
Keywords
Gilroy Medical Offices
March/April 2013 Bulletin Board Packet
Topics
Service
Role
Frontline Workers
UBT Consultants & UPRs
Content Section
Postcards to Posters
Taxonomy upgrade extras
lmpartnership.org
bulletin board packet
ppt_gilroy_lab

This PowerPoint slide from the March/April 2013 Bulletin Board Packet features a Gilroy team that shortened wait times at the lab.

Non-LMP
Tool landing page copy (reporters)
PPT: Lab Get Quicker on the Draw

Format:
PPT

Size:
1 Slide

Intended audience:
LMP employees, UBT consultants, improvement advisers

Best used:
This PowerPoint slide features a Gilroy team that shortened wait times at the lab. In presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

Released
Tracking (editors)
Obsolete (webmaster)
not migrated

Poster: New Printers Lead to Shorter Lines

Submitted by Kellie Applen on Fri, 10/26/2012 - 11:00
Region
Colorado
Tool Type
Posters
Format
PDF
Keywords
Colorado
November 2012 Bulletin Board
Franklin Medical Office
printer jam
Topics
Service
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Content Section
Postcards to Posters
Taxonomy upgrade extras
bulletin board packet
poster_colo_printers_shorter_lines

This poster, from the November/December 2012 Bulletin Board Packet, features a Colorado team that saved money and reduced customer complaints by tackling a printer problem.

Non-LMP
Tool landing page copy (reporters)
Poster: New Printers Lead to Shorter Lines

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster, for use on bulletin boards, in break rooms and other staff areas, features a Colorado team that saved money and reduced customer complaints by tackling a printer problem.

Released
Tracking (editors)
Obsolete (webmaster)
not migrated
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