Redwood City UBT Improves Phone Service

Submitted by Shawn Masten on Tue, 09/13/2011 - 11:29

One-page slide showing how a Redwood City Oncology team improved low phone scores.

Non-LMP
Status
Released
Region
Northern California
Tool Type
PowerPoints
Format
PPT
Keywords
oncology
Redwood City
MPS scores
Topics
Service
Role
Frontline Managers
Frontline Physicians
Frontline Workers
UBT Sponsors
ppts_improving_phone_scores_RWC
Tool landing page copy (reporters)

Format:
PowerPoint slide

Size:
8.5" x 11"

Intended audience:
Frontline teams, managers, sponsors, physicians

Best used:

This one-page slide shows how the Oncology unit-based team in Redwood City boosted its low phone scores. Save on to your computer to include in meetings or presentations as an example of UBT performance around telephone service.

Headline (for informational purposes only)
UBT boosts phone scores.
Tracking (editors)
Date of publication
Obsolete (webmaster)
not migrated
Archived content
Live, non-archived content
Medium Teaser

One-page slide showing how a Redwood City Oncology team improved low phone scores.

Short Teaser

Oncology team answers phone need.

This has been edited
1
Content Type
Tool
Content Goal
Inspire
Subject
Phone service
Unit-based teams
Performance improvement
Satisfaction scores
Nurse communication
Service
Value Compass Concepts
Unit-based team concepts
Patient satisfaction