Satisfaction scores

Staff Buddies Up to Inform Patients of Delays

  • Huddling before the clinics open for the day to determine who will buddy up in groups of two.
  • Spending the day communicating with each other how the clinics’ schedules are progressing and finding out from medical assistants and nurses whether any providers are running behind.
  • Delivering information to patients on waiting room delays that is as specific as possible.

What can your team do to communicate better with each other and patients? What else could your team do to make the day go smoothly?

Easing the Pain for Babies and Families—the Right Words

  • Creating a script to educate parents about the type and severity of pain their newborns might experience
  • Articulating clearly what steps health care providers would take to manage babies’ pain
  • Educating parents about pain management at admission to NICU instead of waiting until the issue arose

What can your team do to be proactive in keeping patients and their families informed during stressful times?

 

 

Poster: New Members Are Coming Our Way (v2)

Submitted by Beverly White on Fri, 07/11/2014 - 16:12
Tool Type
Posters
Format
PDF
Keywords
new member
Topics
Membership Growth
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Hank
Summer 2014
hank49_poster_New_members_are_coming_our_way

This poster, which appears on the back cover of the Summer 2014 Hank, features information to assist in welcoming new Kaiser Permanente members.

Tyra Ferlatte
Tyra Ferlatte
Tool landing page copy (reporters)
Poster: New Members Are Coming Our Way

Format:
PDF (color and black and white)

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
Post on bulletin boards, in break rooms and other staff areas to highlight information to assist in welcoming new Kaiser Permanente members.

You may also be interested in:

 

Released
Tracking (editors)
Classification (webmaster)
Quality
Obsolete (webmaster)
poster
PDF
Northern California
bulletin board packet
not migrated

Poster: New Members Are Coming Our Way (v1)

Submitted by Beverly White on Tue, 03/04/2014 - 10:18
Tool Type
Posters
Format
PDF
Keywords
bulletin board packet
KP.org
My Health Manager
March/April 2014 Bulletin Board Packet
new member
Topics
Membership Growth
Role
Frontline Managers
Frontline Physicians
Frontline Workers
bb2014_new_Kaiser_Permanente_members_are_coming_our_way

This poster, which appears in the March/April 2014 Bulletin Board Packet, features information that will help the new members feel welcomed.

Beverly White
Tyra Ferlatte
Tool landing page copy (reporters)
Poster: New Members Are Coming Our Way

Format:
PDF

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster features information to assist in welcoming new Kaiser Permanente members, and should be posted on bulletin boards, in break rooms and other staff areas.

You may also be interested in:

 

Released
Tracking (editors)
Classification (webmaster)
Quality
Obsolete (webmaster)
poster
PDF
Northern California
bulletin board packet
not migrated

10 Essential Tips for Reducing Wait Times

Submitted by Andrea Buffa on Mon, 04/02/2012 - 16:38
Tool Type
Tip Sheets
Format
PDF
Keywords
UBT
unit-based team
Pharmacy
wait times
top ten list
ten essential tips
10 essential tips
Topics
Metrics
Performance Improvement
Quality
Taxonomy upgrade extras
lmpartnership.org
tips_tenessentials_wait-times

Find out what unit-based teams are doing to successfully reduce wait times and improve patient satisfaction scores.

Non-LMP
Tyra Ferlatte
top ten list.
Tool landing page copy (reporters)
10 Essential Tips for Reducing Wait Times

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team co-leads and members

Best used:
Use this tipsheet as a starting point for team discussions and brainstorming ways to cut wait times and increase patient satisfaction. Post on bulletin boards and discuss in team meetings.

 

Released
Tracking (editors)
Obsolete (webmaster)
not migrated

Redwood City UBT Improves Phone Service

Submitted by Shawn Masten on Tue, 09/13/2011 - 11:29
Region
Northern California
Tool Type
PowerPoints
Format
PPT
Keywords
oncology
Redwood City
MPS scores
Topics
Service
Role
Frontline Managers
Frontline Physicians
Frontline Workers
UBT Sponsors
ppts_improving_phone_scores_RWC

One-page slide showing how a Redwood City Oncology team improved low phone scores.

Non-LMP
Tool landing page copy (reporters)
UBT boosts phone scores.

Format:
PowerPoint slide

Size:
8.5" x 11"

Intended audience:
Frontline teams, managers, sponsors, physicians

Best used:

This one-page slide shows how the Oncology unit-based team in Redwood City boosted its low phone scores. Save on to your computer to include in meetings or presentations as an example of UBT performance around telephone service.

Released
Tracking (editors)
Obsolete (webmaster)
not migrated
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