Communication
Using Huddles
Advice for leading effective team huddles.
Planning a Meeting: Why and Who?
There's nothing worse than a pointless meeting. Before you send out invitations, use this checklist to clarify why you are having this meeting in the first place?. Then figure out who needs to be there and what roles they will play. Your participants will thank you.
Team Member Engagement
When UBT members are actively involved with their team, they speak up with their best ideas about how to improve the department. They take advantage of partnership processes like consensus decision-making and interest-based problem solving to make the department a great place to work. They look at how the department is doing on key metrics—like those around service and quality—and use that information to come up with ideas for improvement.
Frequently asked questions (and answers!) viewers may have when they preview the new LMP website, including highlights of new features and links to old favorites.
Q: What’s new?
- Our new Team-Tested Practices toolkits bring together all the ingredients you need to help your team succeed. Find out what other teams have done to improve, click to get the tools like the ones they used—and download a few fun goodies.
- We’ve made finding exactly what you need as easy (and fun!) as shopping for shoes online. Use our new navigation to filter by region, topic, department, format and team level.
- Our search engine is better, faster and more streamlined. Find what you need—without having to wade through a bunch of stuff you don’t want.
- The new site is fully responsive—so you can access it from any smartphone or tablet, at work or on the road.
Q: Where did my region’s page go?
A: Click on the About LMP tab to see the Regions page.
Q: Where can I find tools?
A: Under the new Library tab—at LMPartnership.org/tools, and from a prominent link on the home page. Take advantage of the improved navigation and filter by topic, team level, dimension, role, tool type and format.
Q: Where did the videos go?
A: Find videos under the new Library tab. Or go directly to LMPartnership.org/videos. Zero in on exactly what you need by filtering by topic, region, team level and dimension.
Q: Where are the stories?
A: Find stories under the new Library tab. You’ll find some stories under the Team-Tested Practices tab. These toolkits pair stories of teams with the kinds of tools the teams used to improve performance and meet their goals. This will make it easier for your team to follow in their footsteps for success. Stories you’ve read in Hank are under the Library tab and at LMPartnership.org/hank.
Q: Where is the UBT section?
A: The new Path to Performance section has most of the material you used to find in the UBT section; click on the tab or go directly to LMPartnership.org/path-to-performance. Find a customized kit of tools and materials tailored to any team level and P2P dimension. Or explore everything available for any one of the seven dimensions of performance (sponsorship, leadership, training, team process, team member engagement, use of tools, and goals and performance).
Q: Where is the Path to Performance toolkit?
A: To access most of the materials that used to be in the Path to Performance toolkit, visit the new Path to Performance tab or go directly to LMPartnership.org/path-to-performance. With just a few clicks, find a customized kit of tools and materials tailored to the team level and P2P dimension you want. Or explore everything available for any one of the seven dimensions of performance (sponsorship, leadership, training, team process, team member engagement, use of tools, and goals and performance).
Q: Where did the toolkits go?
A: These are now our new How-To Guides. They're linked to from our LMP Focus Area pages, in the Path to Performance section, and elsewhere. To get a list of them all, go to LMPartnership/tools and then under the "Tool Type" option, select "How To Guides."
Q: Where can I send feedback?
A: Email Laureen.X.Lazarovici@kp.org, the LMP communication team's managing editor.
Free to Speak: A Union Worker Shows the Way
Words from a union worker on Kaiser Permanente's #FreeToSpeak culture.
Physical Therapists Use Whiteboard to Help Rehab Communication
- Collaborating on “hand-off” messages between Physical Therapy and nursing staff
- Writing specific messages about daily therapy sessions on a board in the patient’s room
- Standardizing information placed on the boards
What can your team do to encourage better communication between team members?
From the Desk of Henrietta: Cough It Up!
Henrietta, the regular columnist in the LMP's quarterly magazine Hank, explains why speaking up is mission critical for worker and patient safety--especially at the frontline.