"This National Agreement was created through an extraordinary collaboration with the input of hundreds of Kaiser Permanente employees at every level. We created this document the way we will work in the future—jointly. The Agreement embodies our collective vision for Kaiser Permanente. The language of this National Agreement cannot begin to fully capture the energy and collective insights of the hundreds of people working long hours to establish this framework. But as work units apply these principles, we trust that their commitment and expertise will make our vision a reality."

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Breakthrough Conversations

Submitted by Laureen Lazarovici on Thu, 04/27/2017 - 13:19

Tool Type

Tip Sheets

Format

PDF

Running Your Team

Communication

Keywords

breakthrough conversations

STATE

Topics

Communication

Role

All Roles

flyer_Breakthrough Conversations_STATE

When it's time to have a difficult conversation in your work life--or even personal life--use these tips and tools to make it go smoothly. Focus on the five-step STATE skills: share, tell, ask, talk, encourage.

Non-LMP

Tool landing page copy (reporters)

Tools for a Difficult Conversation

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team members, champions, consultants, union representatives, and management and labor leads working in partnership on a range of collaborative issues. This guide can help you escalate unresolved problems, build trust with colleagues, and improve your personal communications skills.

Best used:
Refer to this resource when you are preparing to give feedback and delve deeper into a difficult situation, or to prepare to respond to feedback or a request to discuss an issue.

Done

Obsolete (webmaster)

tips (checklist, etc.)

PDF

not migrated

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Issue Resolution: Tips From a Union Leader

Submitted by Laureen Lazarovici on Tue, 03/14/2017 - 16:01

Tool Type

Format

Keywords

Topics

Role

Hank

tips_issue resolution_union leader_Hank50

Insider tips from a union leader about how to ensure workers' voices are heard during the issue resolution process.

Sherry Crosby

Tyra Ferlatte

Tool landing page copy (reporters)

Issue Resolution: Tips From a Union Leader

Format:
PDF (color or black and white)

Size:
8.5" x 11"

Intended audience:
Union members, stewards and leaders.

Best used:
Use this tip sheet to help you prepare for taking part in the issue resolution process.

Developing

Tracking (editors)

Tue, 03/14/2017 - 12:00

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Tough Conversations: Tips From a Partnership Facilitator Laureen Lazarovici Tue, 03/14/2017 - 16:00

not migrated

Tough Conversations: Tips From a Partnership Facilitator

Tool Type

Format

Keywords

Topics

Role

Hank

Format:
PDF (color or black and white)

Size:
8.5" x 11"

Intended audience:
Faciliators and others involved in leading the issue resolution process.

Best used:
Use these tips when you are having hard conversations during the issue resolution process.

tips_Tough Conversations: Tips From a Partnership Facilitator_Hank50

When the going gets tough during the issue resolution process, the tough need these tips about how to move things forward and preserve working relationships.

Sherry Crosby

Tyra Ferlatte

Developing

Tue, 03/14/2017 - 12:00

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Differences Between Grievances and Issue Resolution Laureen Lazarovici Tue, 03/14/2017 - 15:59

not migrated

Differences Between Grievances and Issue Resolution

Tool Type

Format

Keywords

Topics

Role

UBT Consultants & UPRs

UBT Co-Leads

UBT Sponsors

Hank

Q1-2017

Format:
PDF (color or black and white)

Size:
8.5" x 11"

Intended audience:
Any union and management leaders involved in solving workplace problems.

Best used:
Use this chart to decide whether a grievance or issue resolution would be the best method for solving a sticky situation.

tips_grievance or issue resolution_Hank50

Need a quick refresher on the difference between grievances and the issue resolution process? Download this handy chart.

Sherry Crosby

Tyra Ferlatte

Developing

Tue, 03/14/2017 - 12:00

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Issue Resolution Step by Step Laureen Lazarovici Tue, 03/14/2017 - 15:52

tips (checklist, etc.)

PDF

PDF (B&W version)

not migrated

Tool Type

Format

Keywords

Topics

Role

UBT Consultants & UPRs

UBT Co-Leads

UBT Sponsors

Hank

Q1-2017

Format:
PDF (color or black and white)

Size:
Two pages, 8.5" x 11"

Intended audience:
UBT co-leads, consultants and sponsors, as well as facility-level leaders.

Best used:
This infographic is best used to understand the issue resolution process, step by step.

tips_Issue resolution infographic

Got issues? Use this handy flow chart to follow the road to issue resolution.

Non-LMP

Tyra Ferlatte

Developing

Tue, 03/14/2017 - 12:00

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What's Your Phrase Coloring Page Beverly White Tue, 03/14/2017 - 15:51

poster

PDF

PDF (B&W version)

hank

lmpartnership.org

not migrated

Transforming KP

Backcover: What's a phrase that helps you keep your cool in a tense situation?

Tool Type

Format

Running Your Team

Keywords

Topics

Role

Hank

Taxonomy upgrade extras

ICU

Format: PDF (color and black and white)

Size: 8.5" x 11"

Intended audience: Frontline workers, unit-based teams

Best used: Write in the box a phrase that helps you keep your cool in a tense situation. Color the diagram and hang in your work space.

poster_what's_your_phrase_coloring_page

What's a phrase that helps you keep your cool in a tense situation?

Jennifer Gladwell

03/07/2017 - 12:00

Tyra Ferlatte

Released

03/15/2017 - 12:00

Tue, 03/14/2017 - 12:00

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SuperScrubs: From the Ground Up Beverly White Tue, 03/14/2017 - 15:48

PDF

PDF (B&W version)

hank

not migrated

Quality

Transforming KP

SuperScrubs: From the Ground Up

Tool Type

Format

Running Your Team

Keywords

Topics

Role

Hank

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Anyone with a sense of humor

Best used:
Our comic superhero helps make it clear that everyone has a part in solving problems in their department's UBT.

hank50_superscrubs

Our comic superhero shows how everyone has a part in solving problems in their department's UBT.

Tyra Ferlatte

03/07/2017 - 12:00

Tyra Ferlatte

Released

03/15/2017 - 12:00

Tue, 03/14/2017 - 12:00

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Word Search: The Best of Partnership

Submitted by Beverly White on Tue, 03/14/2017 - 15:46

Tool Type

Format

Keywords

Topics

Hank

Taxonomy upgrade extras

hank

wordsearch_the_best_of_partnership

Use this word search to unlock key words and phrases that relate to key elements of working in partnership.

Tyra Ferlatte

Photos & Artwork (editors)

Tool landing page copy (reporters)

Word Search: The Best of Partnership

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline workers, managers and physicians

Best used:
Print out and share copies of this word search at the start of your next meeting. Team members will look for the words and phrases that express elements of working in partnership.

Attach/link tool (reporters or editors)

Released

Tracking (editors)

03/07/2017 - 12:00

03/15/2017 - 12:00

Tue, 03/14/2017 - 12:00

Classification (webmaster)

Transforming KP

Obsolete (webmaster)

other

PDF

hank

lmpartnership.org

not migrated

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