PDF

SuperScrubs: It All Adds Up!

Submitted by Beverly White on Wed, 06/14/2017 - 15:40
Tool Type
Comics
Format
PDF
Running Your Team
Communication
Keywords
cartoon
SuperScrubs
comic
Topics
Affordability
Culture
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Hank
Q2/Q3-2017
hank51_superscrubs

Our comic superhero shows how every part of what you do adds value.

Tyra Ferlatte
Tyra Ferlatte
Tool landing page copy (reporters)
SuperScrubs: It All Adds Up!

Format:
PDF (color or black and white)

Size:
8.5" x 11"

Intended audience:
Anyone with a sense of humor

Best used:
Our comic superhero shows that our values all add up to our value.

Released
Tracking (editors)
Classification (webmaster)
PDF (B&W version)
Quality
Transforming KP
Obsolete (webmaster)
PDF
hank
not migrated

2000 National Agreement

Submitted by Laureen Lazarovici on Tue, 06/13/2017 - 17:34
Keywords
trust fund
PSP
Topics
LMP Processes
Request Number
2000 national agreement
Long Teaser

The 2000 National Agreement created the Performance Sharing Program and the joint LMP Trust Fund. 

Communicator (reporters)
Laureen Lazarovici
Editor (if known, reporters)
Tyra Ferlatte
Photos & Artwork (reporters)
Only use image in listings (editors)
not listing only
Status
Developing
Story content (editors)
Story body part 1

Our 2000 National Agreement created the joint LMP Trust Fund. It also created the Performance Sharing Program. It began with these prophetic words:

"This National Agreement was created through an extraordinary collaboration with the input of hundreds of Kaiser Permanente employees at every level. We created this document the way we will work in the future—jointly. The Agreement embodies our collective vision for Kaiser Permanente. The language of this National Agreement cannot begin to fully capture the energy and collective insights of the hundreds of people working long hours to establish this framework. But as work units apply these principles, we trust that their commitment and expertise will make our vision a reality."

Obsolete (webmaster)
Migrated
not migrated

Breakthrough Conversations

Submitted by Laureen Lazarovici on Thu, 04/27/2017 - 13:19
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Communication
Keywords
breakthrough conversations
STATE
Topics
Communication
Role
All Roles
flyer_Breakthrough Conversations_STATE

When it's time to have a difficult conversation in your work life--or even personal life--use these tips and tools to make it go smoothly. Focus on the five-step STATE skills: share, tell, ask, talk, encourage. 

Non-LMP
Tool landing page copy (reporters)
Tools for a Difficult Conversation

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team members, champions, consultants, union representatives, and management and labor leads working in partnership on a range of collaborative issues. This guide can help you escalate unresolved problems, build trust with colleagues, and improve your personal communications skills.

Best used:
Refer to this resource when you are preparing to give feedback and delve deeper into a difficult situation, or to prepare to respond to feedback or a request to discuss an issue.

 

Done
Obsolete (webmaster)
tips (checklist, etc.)
PDF
not migrated

Issue Resolution: Tips From a Union Leader

Submitted by Laureen Lazarovici on Tue, 03/14/2017 - 16:01
Tool Type
Tip Sheets
Format
PDF
Keywords
issue resolution
Adrienne Enghouse
escalation
Topics
LMP Processes
Role
Frontline Workers
Hank
Q1-2017
tips_issue resolution_union leader_Hank50

Insider tips from a union leader about how to ensure workers' voices are heard during the issue resolution process. 

Sherry Crosby
Tyra Ferlatte
Tool landing page copy (reporters)
Issue Resolution: Tips From a Union Leader

Format:
PDF (color or black and white)

Size:
8.5" x 11" 

Intended audience:
Union members, stewards and leaders. 

Best used:
Use this tip sheet to help you prepare for taking part in the issue resolution process.

Developing
Tracking (editors)
Obsolete (webmaster)
not migrated

Tough Conversations: Tips From a Partnership Facilitator

Submitted by Laureen Lazarovici on Tue, 03/14/2017 - 16:00
Tool Type
Tip Sheets
Format
PDF
Keywords
issue resolution
Marcia Meredith
faciliator
Vegas
Topics
LMP Processes
Role
Frontline Managers
Facility Leaders
Regional Leaders
UBT Sponsors
Hank
Q1-2017
tips_Tough Conversations: Tips From a Partnership Facilitator_Hank50

When the going gets tough during the issue resolution process, the tough need these tips about how to move things forward and preserve working relationships. 

Sherry Crosby
Tyra Ferlatte
Tool landing page copy (reporters)
Tough Conversations: Tips From a Partnership Facilitator

Format:
PDF (color or black and white)

Size:
8.5" x 11"

Intended audience:
Faciliators and others involved in leading the issue resolution process. 

Best used:
Use these tips when you are having hard conversations during the issue resolution process. 

Developing
Tracking (editors)
Obsolete (webmaster)
not migrated

Differences Between Grievances and Issue Resolution

Submitted by Laureen Lazarovici on Tue, 03/14/2017 - 15:59
Tool Type
Tip Sheets
Format
PDF
Keywords
issue resolution
grievance
interest based
Topics
LMP Processes
Role
Facility Leaders
Regional Leaders
UBT Consultants & UPRs
UBT Co-Leads
UBT Sponsors
Hank
Q1-2017
tips_grievance or issue resolution_Hank50

Need a quick refresher on the difference between grievances and the issue resolution process? Download this handy chart. 

Sherry Crosby
Tyra Ferlatte
Tool landing page copy (reporters)
Differences Between Grievances and Issue Resolution

Format:
PDF (color or black and white)

Size:
8.5" x 11"

Intended audience:
Any union and management leaders involved in solving workplace problems. 

Best used:
Use this chart to decide whether a grievance or issue resolution would be the best method for solving a sticky situation. 

Developing
Tracking (editors)
Obsolete (webmaster)
not migrated

Issue Resolution Step by Step

Submitted by Laureen Lazarovici on Tue, 03/14/2017 - 15:52
Tool Type
Tip Sheets
Format
PDF
Keywords
issue resolution
Topics
LMP Processes
Role
Facility Leaders
Regional Leaders
UBT Consultants & UPRs
UBT Co-Leads
UBT Sponsors
Hank
Q1-2017
tips_Issue resolution infographic

Got issues? Use this handy flow chart to follow the road to issue resolution. 

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)

Format:
PDF (color or black and white)

Size:
Two pages, 8.5" x 11"

Intended audience:
UBT co-leads, consultants and sponsors, as well as facility-level leaders. 

Best used:
This infographic is best used to understand the issue resolution process, step by step. 

Developing
Tracking (editors)
Classification (webmaster)
PDF (B&W version)
Obsolete (webmaster)
tips (checklist, etc.)
PDF
not migrated

What's Your Phrase Coloring Page

Submitted by Beverly White on Tue, 03/14/2017 - 15:51
Tool Type
Posters
Format
PDF
Running Your Team
Communication
Keywords
puzzlels and games
Hank
back page poster
Stress
Topics
Culture
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Hank
Q1-2017
Taxonomy upgrade extras
ICU
poster_what's_your_phrase_coloring_page

What's a phrase that helps you keep your cool in a tense situation?

Jennifer Gladwell
Tyra Ferlatte
Tool landing page copy (reporters)
Backcover: What's a phrase that helps you keep your cool in a tense situation?

Format: PDF (color and black and white)

Size: 8.5" x 11"

Intended audience: Frontline workers, unit-based teams

Best used: Write in the box a phrase that helps you keep your cool in a tense situation. Color the diagram and hang in your work space. 

Released
Tracking (editors)
Classification (webmaster)
PDF (B&W version)
Transforming KP
Obsolete (webmaster)
poster
PDF
hank
lmpartnership.org
not migrated

SuperScrubs: From the Ground Up

Submitted by Beverly White on Tue, 03/14/2017 - 15:48
Tool Type
Comics
Format
PDF
Running Your Team
Communication
Keywords
cartoon
SuperScrubs
comic
Topics
Culture
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Hank
Q1-2017
hank50_superscrubs

Our comic superhero shows how everyone has a part in solving problems in their department's UBT.

Tyra Ferlatte
Tyra Ferlatte
Tool landing page copy (reporters)
SuperScrubs: From the Ground Up

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Anyone with a sense of humor

Best used:
Our comic superhero helps make it clear that everyone has a part in solving problems in their department's UBT.

Released
Tracking (editors)
Classification (webmaster)
PDF (B&W version)
Quality
Transforming KP
Obsolete (webmaster)
PDF
hank
not migrated

Word Search: The Best of Partnership

Submitted by Beverly White on Tue, 03/14/2017 - 15:46
Tool Type
Puzzles and Games
Format
PDF
Keywords
puzzles
games
word scramble
scramble
word search
Spring 2013 Hank
Topics
Culture
Hank
Q1-2017
Taxonomy upgrade extras
hank
wordsearch_the_best_of_partnership

Use this word search to unlock key words and phrases that relate to key elements of working in partnership.

Tyra Ferlatte
Tyra Ferlatte
Photos & Artwork (editors)
Tool landing page copy (reporters)
Word Search: The Best of Partnership

Format:
PDF

Size: 
8.5" x 11"

Intended audience: 
Frontline workers, managers and physicians

Best used: 
Print out and share copies of this word search at the start of your next meeting. Team members will look for the words and phrases that express elements of working in partnership.

 

 

Attach/link tool (reporters or editors)
Released
Tracking (editors)
Classification (webmaster)
Transforming KP
Obsolete (webmaster)
other
PDF
hank
lmpartnership.org
not migrated
Subscribe to PDF