Poster: Addressing Complaints Improves Service
This poster describes how the Fresno Health Information Management UBT used directional signs and restaurant pagers to improve customer service.
This poster describes how the Fresno Health Information Management UBT used directional signs and restaurant pagers to improve customer service.
This poster highlights a lab team that saved thousands by reducing use of the butterfly needle.
This poster spotlights a team that cut wait times in half by nipping the need for repeat studies.
This poster spotlights a team that found a way to speed up the entry of medical records into HealthConnect.
This poster highlights a team that reduced missed antibiotic orders by having two nurses check antibiotic orders.
A reminder that by sharing stories of your team’s successes and challenges, you are showing everyone the way to better health care for all, inspiring others to follow your lead.
This Powerpoint slide highlights a team that increased the percentage of newborns spending at least 60 minutes with their mothers in skin-to-skin contact right after birth.
This poster reminds us that October is Open Enrollment time, and offers ways in which teams can help KP retain members and grow.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster highlights a team that increased the percentage of patients who want to return to that facility to deliver their child. Use on bulletin boards, in break rooms and other staff areas.
This poster highlights a team that increased the percentage of patients who indicated on a survey that they want to return to that facility to deliver their child.
This poster features a surgery team that found a way to make waiting less painful.