lmpartnership.org

Sponsor and Leader Resource Guide

Submitted by kevino on Sat, 06/05/2010 - 08:45
Tool Type
Reports and Guides
Format
PDF
Keywords
performance
culture
efficiency
role
changing
Topics
Culture
Role
Frontline Managers
Frontline Physicians
UBT Sponsors
Taxonomy upgrade extras
lmpartnership.org
Sponsor and Leader Resource Guide

The purpose of this guide is threefold: To clarify how the role of leaders is changing; to provide tools that support leaders in this transition; and to provide information about what UBT co-leads and team members are learning.

Tyra Ferlatte
Tyra Ferlatte
Tool landing page copy (reporters)
Sponsor and Leader Resource Guide

Format: 
PDF

Size: 
145 pages

Intended audience: 
LMP leaders and unit-based team sponsors 

Best used:  
This guide is designed to help leaders and sponsors understand their roles in a partnership environment and provide them with tools for working with and supporting unit-based teams.

 

Attach/link tool (reporters or editors)
http://lmpartnership.org/lmp_media/files/sponsor-and-leader-resource-guide.pdf
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Evolving Leader Roles

Submitted by Kristi on Mon, 05/31/2010 - 21:44
Tool Type
Checklists
Format
PDF
Running Your Team
Performance improvement
Keywords
manager
responsibilities
Topics
Culture
Performance Improvement
Role
Frontline Managers
UBT Sponsors
Taxonomy upgrade extras
lmpartnership.org
Evolving Leader Roles

Although a lot is changing, many things are staying the same. You retain your individual responsibilities, while working in a more collaborative way to solve problems.

Non-LMP
Tool landing page copy (reporters)
Evolving Leader Roles

Format:
PDF

Size:
8.5" x 11"

Intended audience:
UBT sponsors, co-leads and consultants

Best used:
Embrace your role in transforming KP and your UBT to higher performance. 

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Facilitative Behaviors

Submitted by Kristi on Mon, 05/31/2010 - 21:44
Tool Type
Tip Sheets
Format
PDF
Keywords
effective
ineffective
behavior
openness|respect
Topics
Communication
Culture
Role
Frontline Managers
Taxonomy upgrade extras
lmpartnership.org
tips_facilitative behaviors

This chart guides you through ineffective and effective behaviors that anyone, not just facilitators, can use to help any conversation be productive.

Non-LMP
Tool landing page copy (reporters)
Facilitative Behaviors

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline managers, employees and physicians

Best used:
Gain insight into best practices to facilitate effective, meaningful conversations.

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Coaching Co-Leads on Using Metrics

Submitted by Kristi on Mon, 05/31/2010 - 21:33
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Metrics
Keywords
measure
Topics
Performance Improvement
Role
UBT Co-Leads
UBT Sponsors
Taxonomy upgrade extras
lmpartnership.org
checklist_coaching co-leads on using metrics

Sponsors can use this list of questions to help co-leads focus their thoughts on what they should measure or what metrics are available to help them track performance.

Jennifer Gladwell
Tool landing page copy (reporters)
Coaching Co-Leads on Using Metrics

Format:
PDF

Size:
8.5" x 11"

Intended audience:
UBT co-leads and sponsors

Best used: 
Sponsors can help co-leads learn about measurements and metrics to gain and use data.

 

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Tip Sheet: A-HEART Service Recovery

Submitted by Kristi on Mon, 05/31/2010 - 21:33
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Performance improvement
Keywords
performance
mnemonic
patient
member
Topics
Service
Role
Frontline Managers
Frontline Workers
UBT Co-Leads
UBT Sponsors
Taxonomy upgrade extras
lmpartnership.org
ED-2078

This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.

Non-LMP
Laureen Lazarovici
Tool landing page copy (reporters)
Tip Sheet: A-HEART Service Recovery

Format:
PDF

Size:
8.5" x 11"

Intended Audience:
Frontline managers, UBT sponsors and UBT co-leads

Best Used:
This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.

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Making Decisions in Partnership

Submitted by Kristi on Mon, 05/31/2010 - 21:33
Tool Type
Tip Sheets
Format
PDF
Keywords
factors
involvement
eight
decide
making decisions
Topics
Culture
Role
Frontline Managers
Taxonomy upgrade extras
lmpartnership.org
tips_guidelines for making decisions in partnership

Eight factors to consider when making decisions jointly.

Non-LMP
Tool landing page copy (reporters)

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline managers, workers and physicians

Best used: 
Follow these tips to work together in partnership on decisions.

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How to Have a Healthy Meeting

Submitted by Kristi on Mon, 05/31/2010 - 21:33
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Meetings
Topics
Communication
Total Health
Role
Frontline Managers
Frontline Workers
Taxonomy upgrade extras
lmpartnership.org
tips_how to have a healthy meeting

Use these tips to create a healthy meeting environment, providing the foundation for an effective meeting with maximum participation.

Non-LMP
Tool landing page copy (reporters)
How to Have a Healthy Meeting

Format:
PDF

Size:
8.5" x 11" 

Intended audience:
Frontline managers and frontline workers

Best used:
Use these tips to create a healthy meeting environment, providing the foundation for an effective meeting with maximum participation.

 
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Steps to Build an Agreement

Submitted by Kristi on Mon, 05/31/2010 - 20:14
Tool Type
Checklists
Format
PDF
Keywords
co-leads
agreement
building
Topics
LMP Processes
Performance Improvement
Role
Frontline Managers
UBT Co-Leads
Taxonomy upgrade extras
lmpartnership.org
table_steps to build an agreement

Building agreement is a critical leadership function. This table suggests techniques you can use when you are facilitating a meeting with your co-leads or UBT and want to create an agreement.

Non-LMP
Tool landing page copy (reporters)
Steps to Build an Agreement

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Co-leads

Best used:
Building agreement is a critical leadership function. This table suggests techniques you can use when you are facilitating a meeting with your co-leads or UBT and want to create an agreement.

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Understanding Sponsorship Checklist

Submitted by Kristi on Mon, 05/31/2010 - 20:14
Tool Type
Checklists
Format
PDF
Keywords
sponsor
sponsorship
leader role
Topics
Culture
Performance Improvement
Role
Frontline Managers
UBT Sponsors
Taxonomy upgrade extras
lmpartnership.org
checklist_understanding sponsorship

A list of steps for UBT sponsors to follow when getting started in their roles.

Non-LMP
Tool landing page copy (reporters)

Format:
PDF

Size:
8.5" x 11"

Intended audience:
UBT co-leads

Best used: 
As a checklist for a sponsor in getting started and understanding the role.

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UBT Success Factors

Submitted by Kristi on Mon, 05/31/2010 - 20:14
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Performance improvement
Keywords
performance
success
factors
critical skills
Topics
Culture
Performance Improvement
Role
Frontline Managers
UBT Co-Leads
UBT Sponsors
Taxonomy upgrade extras
lmpartnership.org
UBT Success Factors

For sponsors and leaders, this table summarizes factors that are essential for successful UBTs.

Non-LMP
Tool landing page copy (reporters)
UBT Success Factors

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline managers; UBT sponsors and co-leads

Best used:
This table offers key tips and summarizes factors that are essential for successful UBTs.

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