Best used:
Share these tips in team meetings and training to learn ways to boost patients' and members' trust and confidence in our caregivers, teams and organization.

Released

Tracking (editors)

Fri, 01/06/2012 - 12:00

Classification (webmaster)

PDF

Service

Obsolete (webmaster)

not migrated

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Attendance Scorecard

Submitted by Shawn Masten on Wed, 12/14/2011 - 13:59

Tool Type

Format

Keywords

Topics

Role

Taxonomy upgrade extras

lmpartnership.org

tool_attendance_score_card

Use this scorecard to determine team weakness(es)in six essentials of good attendance and set SMART goal(s) for improvements.

Non-LMP

Runs with Catalyst story on six essentials of good attendance

Tool landing page copy (reporters)

Attendance Scorecard

Format:
Excel spreadsheet (can be filled in online)

Size:
8.5" x 11"

Intended audience:
UBT members, co-leads, managers, sponsors

Best used:
Use this spreadsheet to find your team's attendance weeknesses and then set and test improvement goal(s).

Released

Tracking (editors)

12/09/2011 - 12:00

Mon, 01/09/2012 - 12:00

Classification (webmaster)

Attendance

Obsolete (webmaster)

not migrated

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Six Team Talking Points for (New) Sponsors

Submitted by Shawn Masten on Tue, 12/06/2011 - 11:33

Tool Type

Format

Keywords

Topics

Performance Improvement

Role

UBT Sponsors

Taxonomy upgrade extras

lmpartnership.org

tool_sponsor_talking points

Easy-to-use form to help (new) sponsors discuss with their team members six key topics. Includes a list of questions to ask for each topic.

Non-LMP

Tyra Ferlatte

Use with Hank stories on Fresno UBT strategy and run charts

Tool landing page copy (reporters)

Six Team Talking Points for (New) Sponsors

Format:
PDF and Word DOC

Size:
8.5" x 11"

Intended audience:
Sponsors

Best used:
These topic and discussion points for meeting basics can smooth the way for sponsors to build a relationship with their team members; includes a look at meeting basics, metrics, SMART goals, tools, training and performance improvement.

Released

Obsolete (webmaster)

not migrated

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Inspire Change: A Storytelling Template anjetta.thackeray Mon, 11/28/2011 - 14:02

not migrated

Transforming KP

Inspire Change: A Storytelling Template

Tool Type

Logos and Templates

Format

PDF

Keywords

frontline teams

storytelling template

Topics

Communication

Culture

Taxonomy upgrade extras

lmpartnership.org

Format:
PDF and Word DOC

Size:
8.5" x 11"

Intended audience:
Frontline teams

Best used:
Use this template to inspire your team to prepare department newsletter articles, storyboards for UBT fairs or presentations about projects. Includes distinct sections you'll need to get the story.

tool_storytelling_template

This storytelling template features a guide page and individual blank template for your team projects.

Non-LMP

Tyra Ferlatte

Released

12/08/2011 - 12:00

Thu, 12/08/2011 - 12:00

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Inspire Change: A Storytelling Workbook

Submitted by anjetta.thackeray on Wed, 11/23/2011 - 21:43

Tool Type

Format

Topics

Role

Taxonomy upgrade extras

lmpartnership.org

pdf_storytelling_workbook

This workbook features blank templates for your storytelling needs. Use them for department newsletters, UBT fair storyboards or presentations to your team or LMP leaders.

Non-LMP

Tool landing page copy (reporters)

Inspire Change: A Storytelling Workbook

Format:
PDF (color and black and white) and DOC

Size:
16 pages, 8.5" x 11"

Intended audience:
UBT co-leads and team members

Best used:
This workbook, developed by LMP Communications for storytelling workshops, features simple steps to outline your story. Use it to spread best practices by unit-based teams through presentations, storyboards and newsletters. Download, print out and share with your teams.

Released

Tracking (editors)

10/27/2011 - 12:00

12/07/2011 - 12:00

Wed, 12/07/2011 - 12:00

Classification (webmaster)

PDF

Transforming KP

Unit-based Teams

Frontline Leadership

Obsolete (webmaster)

not migrated

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Proactive Customer Service Cuts Pharmacy Complaints

Submitted by Kellie Applen on Mon, 11/14/2011 - 16:35

Tool Type

PowerPoints

Format

PPT

Keywords

South San Francisco Medical Center

complaints

Topics

Service

Role

Frontline Workers

UBT Consultants & UPRs

Content Section

Postcards to Posters

Taxonomy upgrade extras

lmpartnership.org

ppt_proactive_customer_encounter

This slide highlights a pharmacy team that slashed complaints by 45 percent.

Non-LMP

Tool landing page copy (reporters)

Powerpoint: Proactive customer service cuts pharmacy complaints

Format:
PPT

Size:
One slide

Intended audience:
LMP staff, UBT consultants and performance improvement advisers

Best used:
This slide highlights a pharmacy team that slashed complaints by 45 percent. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

Released

Obsolete (webmaster)

not migrated

Read more about Proactive Customer Service Cuts Pharmacy Complaints

Pathways to Partnership (report)

Submitted by tyra.l.ferlatte on Fri, 11/04/2011 - 16:31

Tool Type

Reports and Guides

Format

PDF

Keywords

brochure

Pathways to Partnership

report

restructuring associates

Topics

Culture

Content Section

Research

Taxonomy upgrade extras

lmpartnership.org

pathways to partnership_final 2000

This 13-page brochure, published in 2000, explains how and why the Labor Management Partnership was born and what we gain by working in partnership, as well as tips on how to work in partnership.

Tyra Ferlatte

Tool landing page copy (reporters)

Format: PDF

Size: 13 pages (8.5" x 11")

Intended audience: People interested in learning about the Labor Management Partnership

Best used: To educate interested individuals about the basic how and why of partnership

Description: This 13-page brochure, published in 2000, explains how and why the Labor Management Partnership was born and what we gain by working in partnership, as well as tips on how to work in partnership.

Released

Tracking (editors)

Fri, 11/04/2011 - 12:00

Obsolete (webmaster)

not migrated

Read more about Pathways to Partnership (report)

Powerpoint: Cute Kids Inspire Clean Hands Kellie Applen Wed, 11/02/2011 - 11:27

not migrated

Powerpoint: Cute kids inspire clean hands

Region

Southern California

Tool Type

PowerPoints

Format

PDF

Keywords

South Bay Medical Center

Topics

Role

UBT Consultants & UPRs

Content Section

Postcards to Posters

Taxonomy upgrade extras

lmpartnership.org

Format:
PPT

Size:
1 slide

Intended audience:
LMP staff, UBT consultants and performance improvement advisers

Best used:
This Powerpoint slide highlights a team that boosted its scores on hand-washing observation surveys. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

ppt_cute_kids_clean_hands

This Powerpoint slide highlights a team that boosted its scores on hand-washing observation surveys.

Non-LMP

Released

Read more about Powerpoint: Cute Kids Inspire Clean Hands

UBT Meeting Report-Out

Submitted by Paul Cohen on Wed, 10/19/2011 - 16:59

Tool Type

Format

Running Your Team

Keywords

Topics

Role

Taxonomy upgrade extras

lmpartnership.org

tips_UBT MeetingReport Form.pdf

One-page worksheet to help members of representative UBTs communicate with other team members.

Non-LMP

Tool landing page copy (reporters)

Meeting Report-Out

Format:
PDF and Word Document

Size:
8.5" x 11"

Intended audience:
UBT co-leads and members or representative unit-based teams

Best used:
This template can help you keep team members informed of issues addressed at UBT meetings and collect feedback from those not present.

Released

Tracking (editors)

Wed, 10/26/2011 - 12:00

Classification (webmaster)

DOC

Obsolete (webmaster)

not migrated

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How to Prioritize Team Goals

Submitted by Paul Cohen on Fri, 09/16/2011 - 16:32

Region

Keywords

Topics

Performance Improvement

Role

Frontline Managers

UBT Sponsors

Taxonomy upgrade extras

lmpartnership.org

Request Number

sty_prioritization matrix.doc

Long Teaser

A unit-based team consultant explains a simple tool used to help teams set priorities.

Communicator (reporters)

Non-LMP

Editor (if known, reporters)

Tyra Ferlatte

Notes (as needed)

Companion piece to a one-page ppt form
GET ART FROM GUMPERT FRESNO SHOOT

Photos & Artwork (reporters)

Only use image in listings (editors)

not listing only

Highlighted stories and tools (reporters)

What's your top priority?

UBT consultants, UBT co-leads and members can use this simple matrix to set performance improvement goals for the year.

Status

Released

Tracking (editors)

09/16/2011 - 12:00

Story content (editors)

Headline (for informational purposes only)

How to prioritize team goals

Deck

Tool helps teams rank projects for most impact

Story body part 1

Successful unit-based teams take on multiple goals on the Value Compass, get results and move on. But focusing on the right goals—and not getting lost in the process—can be a challenge. Fresno Medical Center, which reports the highest percentage of high-performing UBTs in all of Kaiser Permanente, has developed tools to help teams set priorities. The prioritization matrix, a tool used in performance improvement, is part of a four-step process.

• Step 1: Identify improvement opportunities with the team. Develop ideas with the help of the team sponsors or UBT consultants, and pay special attention to your Performance Sharing Program (PSP) goals.

• Step 2: Use the Project Prioritization Matrix to determine project priority.

• Step 3: Enter project data into UBT Tracker.

• Step 4: Share project information with the UBT consultant or union partnership representative, who can connect the team with other resources, including “affinity groups” working on similar goals.

“It’s a very simple process that helps teams focus and know why they’re doing what they’re doing,” says Fresno’s Navneet Maan, a UBT consultant.

“Teams can work through this process during their regular meetings,” she adds. “The project selection becomes a more transparent process, and the tool helps align their work with regional goals that will make a difference to members and patients.”