Frontline Workers

Format:
PDF

Size:
8.5" x 11"

Intended audience:
UBT co-leads

Best used:
Use this tool to prepare for a coaching conversation and gain insight into specific coaching skills and techniques.

Format:
Word document

Size:
8.5" x 11"

Intended audience:
UBT co-leads

Best used:
Use this tool when a new management co-lead joins the team to accelerate the process of building a working relationship.

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team co-leads, team members, managers and physicians

Best used:
This tool provides a list that union members, managers and physicians can use to examine their behaviors toward the unit-based team.

Format:
PowerPoint slide

Size:
8.5" x 11"

Intended audience:
Frontline teams, UBT-co-leads, UBT sponsors, mid-level managers

Best used:
This one-page slide shows how PT/OT team improved work processes to spend more time with patients. Include in meetings or presentations as one example of UBT performance improvement in Northwest region.

Format:
PDF

Size:
4.25" x 5.5" (two copies print out on each 8.5" x 11" sheet)

Intended audience: 
Frontline staff and management

Best used: 
For members to remind laboratory patients to check in with the receptionist. Can be printed in black-and-white or color, and laminated. Available in English and Spanish.

Links to more check-in cards

Format:
PDF

Size:
4.25" x 5.5" (two copies print out on each 8.5" x 11" sheet)

Intended audience: 
Frontline staff and management

Best used: Print in black-and-white or color, then laminate and distribute to members as needed to remind them to check in with the clerk at the pharmacy. Available in English and Spanish.

To page with other cards

Format:
PDF

Size:
4.25" x 5.5" (two copies print out on each 8.5" x 11" sheet)

Intended audience: 
Frontline staff and management

Best used: 
Print in black-and-white or color, then laminate and distribute this visual reminder to members who have had an in-office biopsy as needed. Available in English and Spanish.

To page with other cards

Format:
PDF

Size:
4.25” x 5.5" (two copies print out on each 8.5" x 11" sheet)

Intended audience:
Frontline staff and managers

Best used:
Print these cards reminding members to check in at the pharmacy, lab and other departments, laminate them and distribute as necessary. Available in English and Spanish.

Pharmacy card

Radiology card

Laboratory card

Biopsy card

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
Share this poster highlighting a team that reduced patient wait times by having medical assistants take patient vitals on bulletin boards, in break rooms and other staff areas.