Frontline Workers

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster highlights a team that increased the percentage of patients who want to return to that facility to deliver their child. Use on bulletin boards, in break rooms and other staff areas.

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team members, co-leads and consultants

Best used:
Inspire team members to set SMART goals and avoid "not smart" goals in pursuing performance improvement.

Format:
PowerPoint slide

Size:
8.5" x 11"

Intended audience:
Frontline teams, managers, sponsors, physicians

Best used:

This one-page slide shows how the Oncology unit-based team in Redwood City boosted its low phone scores. Save on to your computer to include in meetings or presentations as an example of UBT performance around telephone service.

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and staff

Best used:
This poster, for use on bulletin boards in break rooms and other staff areas, features a surgery team that found a way to make waiting less painful.

Format:
Word document

Size:
8.5" x 11" 

Intended audience:
Frontline employees and stakeholders

Best used:
Use this fill-in-the blanks template to promote your UBT fair. Fill out template and download customized poster or flier to hand out at meetings or post on bulletin boards. Add details such as day, time and location and any special guests and activities planned for the fair. Post fliers in breakrooms, union halls and other places where frontline employees gather.

For more tools, please visit the How-To Guide: UBT Fair in a Box.

Format:
PPT, 11 slides

Intended audience:
Frontline staff, managers, and physicians; regional and facility leadership.

Best used:
Unit-based teams can use this PowerPoint template to share their successful practices at a UBT fair or other similar gathering. This is an alternative to creating a storyboard. The template guides teams to insert key information (such as SMART goals, small tests of change, metrics, and learnings) onto each of the 11 slides for a quick and easy way to create a presentation for a UBT fair or similar event. 

For more tools, please visit the How-To Guide: UBT Fair in a Box.

Format:
Word documents, 1 page each

Size:
8.5" x 11"  

Intended audience:
Frontline teams, managers, sponsors, physicians and guests to use at UBT fairs to ensure they learn about the successful practices of several teams

Best used:
Download and hand out these passports at your UBT fair to ensure participants visit several teams (passports come in a six-team and a four-team version). Teams presenting at the fair can mark off participants’ passports with a pen or colorful sticker. Participants can redeem the passports for snacks or giveaways. Also use the passports as tickets for raffle drawings at your event.

For more tools, please visit the How-To Guide: UBT Fair in a Box.

Format:
PowerPoint slide

Size:
8.5" x 11"

Intended audience:
Frontline teams, managers, sponsors, physicians

Best used:
This one-page slide shows how an Ambulatory surgery recovery team in Hawaii saved nearly $10,000 per month by reducing duplicate and overstocked supplies in the Moanalua Medical Center operating room. Include in meetings or presentations as an example of UBT performance improvement.

Format:
PowerPoint slide

Size:
8.5" x 11"

Intended audience:
Frontline teams, managers, sponsors, physicians

Best used:
This one-page slide showing how an inpatient transport team in San Jose, CA reduced tranport times through a centralized dispatch system. Include in meetings or presentations as an example of UBT performance improvement in Northern California.

You might also be interested in the snapshot about this team.

Format:
Doc

Size:
8.5" x 11"

Intended audience:
UBT co-leads

Best used:
This tool teaches co-leads that each team member wants to be recognized for work that leads to performance improvement. After asking each UBT member to complete this questionnaire, you will be able to provide appropriate recognition.