Breakthrough conversations

Breakthrough Conversations Communications Training Kellie Applen Wed, 01/17/2018 - 17:06
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not migrated
Long Teaser

Ever had a conversation go sideways? This workshop will help you identify and prepare for tough discussions.

Story body part 1

Ever had a conversation go sideways? Nervous about bringing up a concern with your manager or partner? This workshop will help you identify and prepare for tough discussions.

Training description

Learn how to manage difficult conversations by engaging in role play and using communication tools to help you share your views and create dialogue that leads to understanding and action.    

Path to Performance

Levels 1—5 

Duration

Usually 90 minutes, but can be customized to suit your team's needs.

Who should attend

This in-person training is for unit-based teams, LMP Councils, units/departments and other groups.

 

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Only use image in listings (editors)
not listing only
Status
Developing

Breakthrough Conversations

Submitted by Laureen Lazarovici on Thu, 04/27/2017 - 13:19
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Communication
Keywords
breakthrough conversations
STATE
Topics
Communication
Role
All Roles
flyer_Breakthrough Conversations_STATE

When it's time to have a difficult conversation in your work life--or even personal life--use these tips and tools to make it go smoothly. Focus on the five-step STATE skills: share, tell, ask, talk, encourage. 

Non-LMP
Tool landing page copy (reporters)
Tools for a Difficult Conversation

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team members, champions, consultants, union representatives, and management and labor leads working in partnership on a range of collaborative issues. This guide can help you escalate unresolved problems, build trust with colleagues, and improve your personal communications skills.

Best used:
Refer to this resource when you are preparing to give feedback and delve deeper into a difficult situation, or to prepare to respond to feedback or a request to discuss an issue.

 

Done
Obsolete (webmaster)
tips (checklist, etc.)
PDF
not migrated
Making It Safe to Speak Up Kellie Applen Mon, 05/09/2016 - 12:02
tips (checklist, etc.)
PDF
lmpartnership.org
not migrated
Quality
Workplace Safety
Frontline Leadership
Making It Safe To Speak Up
Tool Type
Tip Sheets
Format
PDF
Keywords
10 essential tips
Topics
Communication
Culture
Role
Frontline Managers
Content Section
Postcards to Posters
Taxonomy upgrade extras
lmpartnership.org

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline managers and other team leaders

Best used:
Five tips to help frontline managers create an environment where workers feel safe sharing ideas and concerns. Post in your work space and share with other managers.

tips_free_speak_tips_managers

Five tips for managers on creating a work environment where workers feel free to share ideas and concerns.

Non-LMP
Non-LMP
Released

Icebreaker: What's Your Question?

Submitted by Beverly White on Thu, 10/30/2014 - 09:31
Tool Type
Icebreakers
Format
PDF
Keywords
bulletin board poster
November/December 2014 Bulletin Board Packet
icebreakers
Topics
Communication
Role
Frontline Managers
Frontline Physicians
Frontline Workers
bb2014_meeting_icebreaker_what's_your_question

Use this icebreaker during a meeting to get to know your team members better.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
Poster: What's Your Question?

Format:
PDF (color and black and white)

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
Posted on bulletin boards, in break rooms and other staff areas, this poster features information on how to use an icebreaker during a meeting to get to know your team members better.

Released
Tracking (editors)
Classification (webmaster)
Quality
Obsolete (webmaster)
poster
PDF
Northern California
bulletin board packet
not migrated

Feedback Conversation

Submitted by Vaughn.R.Zeitzwolfe on Thu, 07/14/2011 - 13:09
Tool Type
Checklists
Format
DOC
Keywords
feedback
Topics
Communication
Role
UBT Co-Leads
Content Section
P2P

This tool provides co-leads with information as to when feedback is warranted and sample steps for a feedback conversation.

Non-LMP
Tyra Ferlatte
For Leadership 2-5, Team Process 2-5
Tool landing page copy (reporters)
Feedback Conversation

Format:
Word document 

Size:
8.5" x 11"

Intended audience:
UBT co-leads

Best used:
Use this tool when you decide feedback is warranted and you want to prepare for a feedback conversation.

 

Released
Tracking (editors)
Obsolete (webmaster)
not migrated

Developing Agreements With Key Partners

Submitted by Vaughn.R.Zeitzwolfe on Fri, 07/01/2011 - 15:29
Tool Type
Checklists
Format
DOC
Keywords
agreements
agreement
Developing Agreements with Key Partners
relationship
key partner
key
partner
Topics
Culture
Performance Improvement
Role
UBT Co-Leads
UBT Sponsors
Content Section
P2P

This tool helps you establish a relationship with your key partners, co-sponsors and/or stakeholders.

Non-LMP
Tyra Ferlatte
For Team Process 1-5, Sponsorship 1-2, Leadership 1-2
Tool landing page copy (reporters)
Developing Agreements With Key Partners

Format:
Word document

Size: 
8.5" x 11" 

Intended audience:
UBT co-leads and sponsors

Best used:
Use this tool when you want to create a strong foundation with your key partners, co-sponsors and/or stakeholders to work together to improve organizational performance.

 

Released
Tracking (editors)
Obsolete (webmaster)
not migrated
Debriefing Tips kevino Sat, 07/10/2010 - 08:42
tips (checklist, etc.)
PDF
lmpartnership.org
not migrated
Debriefing Tips
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Meetings
Keywords
debriefing
Topics
Communication

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline managers, employees and physicians

Best used:
Check in with your team after a shared event that needs a debrief—and explore takeaways to improve everyone's experience.

tips_debriefing

These tips explain when having a team-based review of an event is appropriate, and five steps to take to be sure that review is successful and helps lead to better outcomes.

Non-LMP
Released
The "I" Message kevino Sat, 06/05/2010 - 13:40
tips (checklist, etc.)
PDF
lmpartnership.org
not migrated
The "I" Message
Tool Type
Tip Sheets
Format
PDF
Topics
Communication
Role
Frontline Workers
Taxonomy upgrade extras
lmpartnership.org

Format:
PDF

Size:
8.5" x 11" 

Intended audience:
Frontline workers

Best used:
Successful use of "I" messages helps you explain how you feel in a way that the other person is more likely to hear so they can understand how their actions affect you or others.

tips_the "i" message

Successful use of "I" messages helps you explain how you feel in a way that the other person is more likely to hear so they can understand how their actions affect you or others.

Non-LMP
Released
Facilitative Behaviors Kristi Mon, 05/31/2010 - 21:44
PDF
lmpartnership.org
not migrated
Unit-based Teams
Facilitative Behaviors
Tool Type
Tip Sheets
Format
PDF
Keywords
effective
ineffective
behavior
openness|respect
Topics
Communication
Culture
Role
Frontline Managers
Taxonomy upgrade extras
lmpartnership.org

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline managers, employees and physicians

Best used:
Gain insight into best practices to facilitate effective, meaningful conversations.

tips_facilitative behaviors

This chart guides you through ineffective and effective behaviors that anyone, not just facilitators, can use to help any conversation be productive.

Non-LMP
Released
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