Proven tips for making it right when members or patients are unhappy.
Format:
PDF
Size:
8.5” x 11”
Intended audience:
Frontline workers, managers and physicians
Best used:
Inspire your team with this piece that highlights the importance of colon cancer screening for patients.
This poster shows how two Northern California unit-based teams are getting more members screened for colon cancer.
The cartoon from the Fall 2010 edition of Hank ensures everyone knows the patient is at the center of everything we do.
Get a sense of how members experience your department by responding to these sample questions as though you were a KP member or patient rating your team's performance.
Four important steps that will help ensure good communication with colleagues and KP members alike—and a helpful mnemonic to remember them with.