Best used: Review these simple techniques based on the AIDET model in team meetings and training to learn how to provide quality service from the start.
tips_10-minute tool_AIDET.pdf
Simple service-quality techniques using the AIDET model: Acknowledge, Introduce, Duration, Explanation, Thank You.
Best used: Share these tips in team meetings and training to learn ways to boost patients' and members' trust and confidence in our caregivers, teams and organization.
tips_10-minute tool_trust & confidence.pdf
Proven techniques to boost members' and patients' trust and confidence in you, your team and KP.
