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10-Minute Tool to Ensure Good Service Paul Cohen Fri, 01/06/2012 - 17:35
not migrated
10-Minute Tool to Ensure Good Service
Tool Type
Tip Sheets
Format
PDF
Keywords
PowerPoint
best service
performance improvement tool
slide
Topics
Service
Taxonomy upgrade extras
lmpartnership.org

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline teams

Best used:
Review these simple techniques based on the AIDET model in team meetings and training to learn how to provide quality service from the start.

 

tips_10-minute tool_AIDET.pdf

Simple service-quality techniques using the AIDET model: Acknowledge, Introduce, Duration, Explanation, Thank You.

Non-LMP
Released

10-Minute Tool for Service Recovery

Submitted by Paul Cohen on Fri, 01/06/2012 - 17:12
Tool Type
Tip Sheets
Format
PDF
Keywords
PowerPoint
best service
service recovery
slide
Topics
Service
Taxonomy upgrade extras
lmpartnership.org
tips_10-minute tool_A-HEART

Proven tips for making it right when members or patients are unhappy.

Non-LMP
Tool landing page copy (reporters)
10-Minute Tool for Service Recovery

Format:
PDF

Size:
8.5" X 11"

Intended audience:
Frontline teams

Best used:
Share these simple techniques based on the A-HEART model with your team members to learn how to restore member or patient relationships if service breaks down.

 

Released
Tracking (editors)
Classification (webmaster)
Service
Obsolete (webmaster)
not migrated
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